Billhighway Account Manager in Torrance, California
Launched in 1999, Billhighway solves complex financial problems for member-based organizations and their components. We currently have offices in Troy, Michigan and Torrance, California. This role is based at our greekbill office in California.
The Role: Accoun t Manager
The Account Manager will serve as the liaison between Headquarters Staff and Local Administrators for greekbill clients. We are looking for someone who has the aptitude of creating thinking and problem solving, a drive to succeed and is a self-starter with the ability to work in a fast pace environment.
The role is based in Torrance, CA.
This person is responsible for managing accounts acquired by the sales team and serve as a main point of contact for said accounts. They will be accountable for understanding the client’s operational needs and handling all incoming support related inquiries by phone and email. They provide clientele with ongoing support and monthly education of new system technology releases and are responsible for reporting any system related issues to the IT team if notified from clients. A candidate should be a team player, have excellent oral and written communication skills, a strong attention to detail and overall can exercise critical thinking skills.
What you will do:
Develop and facilitate training material for client education
Encourage client engagement on the platform, with routine follow up contact and instructional materials
Create and send email campaigns related to monthly billing reminders, service fee notifications, and platform updates
Report technical enhancement requests or bug fixes to Business Analyst
Work with each client to achieve their financial and development goals on the platform including but not limited to billing, collection, budgeting, contracts and payment plans
What you will need:
1-2 years of customer service and/or financial experience
Aptitude for creative thinking and problem solving
Ability to multi-task, prioritize, and manage time effectively
High energy and positive attitude
Ability to take initiative
Comfortable working in a fast-paced and dynamic environment
Experience with Software-as-a-Service based applications
Strong desire to understand how different technology solutions are best leveraged by different clients
Highly developed verbal and written communication skills
Aptitude for creative thinking
Familiarity with Greek lettered organizations preferred, but not mandatory
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