Job Information
TD Bank Vendor Analyst III (Future Opportunities) in Toronto, Ontario
Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Procurement & Sourcing
Pay Details:
$65,600 - $98,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Provide research, evaluation, operational, reporting and / or analytical support for assigned vendor relationships and/or business units with the objective to drive operational efficiencies, savings and oversight, in alignment with business and enterprise goals. Role may also be responsible for complex analysis and reporting at the enterprise level.
CUSTOMER
Conduct ongoing monitoring, analysis and reporting on a Third Party's performance through the delivery of services against SLAs, SLOs, KPIs or other contractual commitments, within assigned portfolio as required
Monitor spend against the financial terms of a Business Arrangement
Use processes or tools to validate and resolve any issues and variances pertaining to invoices, and facilitate invoice settlement to avoid incurring penalties/additional costs
Understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables) and scope changes that will be actively managed throughout the term. If the Business Arrangement involves licenses or other assets, create and maintain governance processes to ensure effective asset management
Use processes or tools to verify negotiated rates, volume thresholds against aggregated spend, and financial commitments against baseline/business case
Develop and maintain strong relationships with business partners, vendors and other stakeholders by providing value-added analysis, presentations, guidance and/or operational support in a timely manner
Act as a "go to" resource to the business segment or corporate functional by providing relevant and meaningful information/data/guidance on procedures and/or issues
Lead working sessions and/or facilitate meetings to develop and maintain effective relationships with internal TD partners and the vendor to ensure business requirements are met and objectives are aligned
Lead vendor related operational activities (e.g. report production, system queries, process mapping, specialized tracking, analysis and transactional procedural support) as assigned
SHAREHOLDER
Contribute to various operational activities and processes as assigned
Support development and/or implementation of SLAs, SLOs, KPIs or other contractual commitments to mitigate risk and maximize availability of service, efficiency and effectiveness
Be knowledgeable of practices and procedures relating to managing Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards
Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with Third Party Risk Management (TPRM) Policies and related Standards
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience
May provide a range of reporting and / or meaningful analysis at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of programs or practices
Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective Third Party delivery
Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies
EMPLOYEE / TEAM
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
Experienced working professional role providing specialized business services, advisory or processes / program support within their own area of speciality
Requires experienced, conceptual and practical knowledge within their own specialty and knowledge of broader related areas
Accountable for own work and sometimes others; acts as an escalation point or knowledge resource for others in their own area
Leads projects or workstreams within broader projects with moderate risk and may be accountable for managing ongoing activities, processes and functional programs
Works within broad guidelines / policies and independently performs tasks from end to end
Solves moderately complex problems by taking a new perspective on existing solutions
Exercises judgment based on the analysis of multiple sources of information
Conveys business context when providing guidance within field of specialty to internal or external stakeholders
Work performed under minimal management guidance and supervision
Identify and lead problem resolution
Generally reports to a Senior / Manager role
EXPERIENCE AND / OR EDUCATION
Undergraduate degree
3+ years of experience
ADDENDUM
Solid knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle principles, policies and procedures, systems, products/services, product research, analysis & reporting, competitive intelligence and/or regulatory requirements
Knowledge of current and emerging competitor and market trends
Knowledge of Risk Management environment, standards and regulations
Strong ability to identify operational efficiencies and/or issues/gaps and develop plans/recommend solutions
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships
Ability to work successfully as a member of a team and independently
Strong ability to research, collect, organize, analyze complex or technical data and prioritize work while meeting multiple deadlines
Ability to exercise sound judgement in making decisions
Strong ability to research, collect, organize, analyze complex or technical data and prioritize work while meeting multiple deadlines
Skill in using analytical software tools, research and data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Ability to handle confidential information with discretion
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
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