Experience Inc. Jobs

Role Type:

Internship/Co-op

Work Term:

Winter/Term 2

Work Location:

Canada

Hours:

37.5

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

DEPARTMENT OVERVIEW

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

• Leadership talks with key Leaders from across the organization

• Lunch and Learns on topics such as Innovation

• Diversity and Inclusion and Personal Branding and so much more

At TD, we have the customer at our core. And that includes their online banking experience with us. Alongside a collaborative team of UX and UI designers, as well as supportive leaders, you’ll have opportunities to learn, grow and make a meaningful difference to our customers via their day-to-day banking needs.

JOB DESCRIPTION

• Key Projects:

• Discovery Research to provide insights and inform experience that impacts new or existing customers as they engage with TD. Our focus would be on the priority audiences, who are the future of the bank, and can influence journey's, innovation teams, product construct, marketing teams, etc.

• Creating foundational knowledge, focused on the prioritized audiences, to influence concepts and UX strategy roadmaps informed by multiple points of reference (from user discovery to evaluation), including activities and artifacts such as:

• Design thinking workshops (e.g., empathy mapping)

• Persona/architypes creation

• User experience journey maps

• Service design blueprints

• Ideation, conceptualization, and evaluation of new experiences for the defined priority audiences, based on the discovery and research and the experience framework outputs.

• Accountabilities:

• The UX Design – supporting experience design activities and outputs including:

• Persona/architype development

• User journey mapping

• UX Design Thinking and Ideation Workshop activities (preparation, workshop involvement, creation of outputs)

• Conception creation

• Participating and supporting design research activities

• UX Design Research – supporting activities and outputs of the discovery research as well as any concept evaluation activities, including:

• Supporting research planning (e.g., screeners, consent forms, participant recruitment etc.)

• Supporting research activities and outputs (e.g., observing and note taking, analyzing results, creation of reports, etc.)

• Participating and supporting UX design activities

• Conception creation

• Participating and supporting design research activities

• Objectives:

• The primary focus on the EAJ experience strategy team is to support ideation of evidence-based designs that solves TD customer challenges and needs when it comes to EDB products. The goal, however, is to create a wealth of insights that can be used as a foundation for experiences across TD.

JOB REQUIREMENTS

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned

below, tell us about it in your resume or cover letter.

• Currently enrolled in an undergraduate degree in User Experience Design, Finance, Accounting, Analytics, Data, Business/Commerce or related field

• Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term (requirement of all co-op/intern positions)

• Preferred skills:

• This role will require use of the Figma application and similar design tools.

• High visual acuity is a position requirement.

• UX Design Intern/Co-op has both theory and practical experience with creating impactful user/customer focused experiences by implementing user-centered design methodologies. Valuable skills could include:

• Experience with created personas/profiles and experience journey maps

• Having had the opportunity to observe and/or participate in design research activities

• Some knowledge of design thinking

• Some experience in design thinking and service design blueprinting would be an asset but not required

• Demonstrated ability of critical thinking and problem solving

• Strong communication skills, ability to communicate findings and ideas clearly and concisely (oral, written, graphical)

• Collaborates well with interdisciplinary teams

• A willingness to try new experiences and a love of learning

• Design Research Intern/Co-op has strong theoretical and research background in psychology, anthropology, industrial engineering, human factors, human-computer interaction, or a related field. Valuable skills could include:

• Experience with primary and secondary research methods (experience with primary research is important). This could include lab management or data collection.

• Demonstrated ability of critical thinking and problem solving

• Understanding of user-centric designs and the impact research has on experience design

• Strong communication skills. Ability to communicate findings and ideas clearly and concisely (oral, written, graphical)

• Collaborates well with interdisciplinary teams

• A willingness to try new experiences and a love of learning

ADDITIONAL INFORMATION

Please note that this is a general posting. If you are selected for an interview, more information regarding which business group and the specific job duties will be provided.

• This position is a 4-month work term and will commence January 6th - April 25th, 2025.

• Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).

• We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.

• TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements

• TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.

We’re delighted that you’re considering building a career with TD. Through regular development conversations,

training programs and a competitive benefits plan, we’re committed to providing the support our colleagues

need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

You’ll have regular career, development, and performance conversations with your manager, as well as access to

an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Whether you have a passion for helping customers and want to expand your experience, or you want to coach

and inspire your colleagues, there are many different career paths within our organization at TD – and we’re

committed to helping you identify opportunities that support your goals.

Training and Onboarding

We’ll provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to

all applicants by email or phone call.

HOURS

Monday-Friday, standard business hours

INCLUSIVENESS

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.