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TD Bank TD Invent - Enterprise Innovation – User Experience Designer Intern/Co-op (FALL 2024) in Toronto, Ontario

Role Type:

Internship/Co-op

Work Term:

Fall/Term 1

Work Location:

Waterloo, Ontario, Canada

Hours:

37.5

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

WANT TO SHAPE THE FUTURE OF BANKING?

Have you ever wondered how North America’s most successful companies develop some of their most innovative ideas? If so, consider exploring TD Invent, the bank's enterprise approach to innovation, creating the products and services of the future.

TD Invent is our approach to transforming experiences for customers, colleagues, and the communities we operate in. Behind TD Invent is a community of innovators, patent filers, designers, researchers, developers, and partners who come together to build today's solutions with tomorrow's mindset. TD Invent will introduce you to areas and topics that may make you rethink what it's like to work in financial services.

DEPARTMENT OVERVIEW

Within TD Invent is the TD Enterprise Innovation team where our highly collaborative pods of Product Owners, Designers and Developers work together to ideate, explore, and validate innovative solutions that will change the way the bank thinks about its customers - one sprint at a time. Make your mark in a setting where every day operates like a well-funded start-up, while helping TD shape the future of banking.

JOB DESCRIPTION

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

  • Leadership talks with key Leaders from across the organization

  • Lunch and Learns on topics such as Innovation, Diversity & Inclusion, Personal Branding and so much more

As a User Experience Designer Intern/Co-op within Enterprise Innovation, which includes TD Lab, explore emerging technologies and work with pods to explore concepts and test with users how we might improve customer experiences.

Job responsibilities include:

  • Focusing on the right thing through design, prototyping, and testing ideas with customers

  • Answering critical business questions using TD's Innovation Framework, which incorporates Design Thinking and Agile methodologies

  • Conduct user research and interviews to help understand customer problems

  • Develop storyboards, mockups, and prototypes to effectively communicate design ideas

  • Execute UX and visual design requirements as part of a team

  • Work closely with product owners and pod members to bring a solution to life

You will receive one-on-one mentorship with the Enterprise Innovation and TD Lab’s user experience designers and have the chance to work on multiple projects throughout the term. You will have the opportunity to act like an intrapreneur and flex your creative muscles, bringing impactful ideas to life while taking on challenging design tasks. You can read about our co-op experience from one of our former co-op employees here: https://medium.com/td-lab/my-internship-with-td-labs-73675b3e2fb5

If you are a self-starter, like to think outside the box, and are looking for a challenge - this job is for you!

JOB REQUIREMENTS

Key skills and assets include:

  • Must be enrolled in an undergraduate degree as of the start of the work term, with the intent of returning to school to complete outstanding degree requirements

  • Awareness of current design trends (e.g., Material Design, iOS Human Interface Guidelines)

  • Mobile design experience (i.e., iOS, Android)

  • Experience conducting user interviews and user research

  • Knowledge of design tools like Figma

Please link to your portfolio. Consider highlighting one project you are proud of and tell us why! Let us know how you contributed to it, what you learned from it and what you might do differently in the future. It could be from a design or UX project, hackathon, or something you did just for fun.

ADDITIONAL INFORMATION

  • This position is a 4-month work term and will commence September 2024. Please indicate if your academic program does not align to this timeframe during the interview process. Flexibility in the length of term can be discussed with top candidates.

  • This posting has one available position.

  • Applications must include a transcript and a resume (maximum of 2 pages).

  • MANDATORY: In your resume, please link to your portfolio. Portfolios with explanations on the design process and with mobile application designs will have a greater chance of getting interviewed.

  • We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.

  • TD is committed to providing you with the best candidate experience and internship. As such, work location and start dates are subject to change.

TEAM CULTURE

One of the things that the TD Enterprise Innovation team prides ourselves in is our team culture. It’s not uncommon to see kiddos or pets pop into video calls or for a team member to take a meeting while walking their dog. In the warmer months, there’s usually a few of us outside for meetings. We have a weekly “Fundatory Friday'' event where we play games together. There’s at least one messaging channel dedicated to pictures of pets and babies. We celebrate how terrible we are at March Madness Brackets.

LOCATION

Physically centered in either Kitchener or Toronto. Our teams are currently operating in a Hybrid model, with the expectation that employees are present in either our Kitchener or Toronto offices a minimum of two days per week on our specified anchor days. TD requires employees to reside in the country where the role is located, irrespective of working arrangements.

HOURS

Monday-Friday, standard business hours.

INCLUSIVENESS

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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