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NTT America Solutions, Inc. Systems Engineer in Toronto, Ontario

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Systems Engineer is a dynamic, business-minded, and analytical individual with strong technical and communication skills with proficiency in English (written and oral). The individual will be responsible for collaborating with a diverse team of IT and business partners in analyzing, installing, configuring, and maintaining NTT Data server and storage infrastructure, as well as ensuring that security and compliance directives are strictly adhered to in the server and storage infrastructure.

What you'll be doing

Position Overview:

The Systems Engineer performs a wide variety of functions including monitoring, evaluating, testing, installing, configuring and maintenance of the server and storage infrastructure to ensure performance meets or exceeds company and user expectations. This individual is also required to provide direction, information and recommendations regarding server and storage services including new ideas on how to further optimize the environment with cost-effective solutions.

The Systems Engineer will be required to participate in the on-call rotation schedule to cover technical support outside of core business hours and is expected to work overtime above normal working hours to meet business requirements.

Technical Skills:

  • Advanced knowledge with the Microsoft technology stack (Windows Server, SharePoint, SQL Server, and Active Directory)

  • Advanced knowledge with VMware infrastructure virtualization

  • Advanced knowledge of Cloud infrastructure (Azure)

  • Experience with Terraform and Infrastructure as Code (IaC)

  • Experience with on premise to cloud migrations

  • Experience with DevOps and CI/CD (continuous integration/continuous delivery)

  • Familiar with enterprise data protection and archiving technologies (Veeam)

  • Familiar with enterprise storage technologies (Dell/EMC, Pure Storage)

  • Familiar with IT disaster recovery process

  • Familiar with PCI DSS compliance

Responsibilities:

  • Define server and storage requirements by working closely with business operations and customers, provision required servers and storage, then hand off infrastructure to application teams.

  • Investigate and resolve server and storage access, performance, and capacity issues.

  • Design and delivery of highly available and site resilient solution designs based on industry best practices and standards.

  • Document solution designs and implementation procedures, and complete knowledge transfer of projects to the operation groups.

  • Monitor server and storage systems by defining and configuring performance-based and capacity-based indicators and alerts.

  • Perform regular maintenance of server and storage systems, apply security patches and bug fixes, and hardware and software upgrades.

  • Participate in the evaluation and testing of new server systems and storage solutions.

  • Manage assigned projects and program components to deliver services in accordance with established objectives.

  • Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.

  • Troubleshooting malfunctions of server and storage systems to resolve operational issues and restore services with adherence to SLAs within a 7x24x365 operational environment.

  • Follow established change management process.

  • Coordinate with multiple internal and external stakeholders (including but not limited to Facilities, other IT Teams, IT Security, Compliance, Business Continuity and other Business and Vendor Primes) in order to accomplish business objectives in a timely manner.

  • Maintenance of on premise and cloud infrastructure

  • Any other duties as assigned by management.

  • Migrate existing on-premises SQL databases to Azure SQL

  • Migrate existing on-premises infrastructure to the cloud.

Salary: $90K-$115K/yr

5% yearly bonus based on company performance.

Workplace type :

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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