Job Information
Fairmont System Administrator in Toronto, Ontario
Company Description
For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job Description
Reports to the Regional Systems Manager (RSM), Technology Services and participates as a member of the Regional Technology Services team.
Responsibilities:
Ensure that user problems are addressed consistent with current Service Level Agreement:
Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
Deploy and Maintain all Employee Workstation Hardware
Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
Review Anti-virus logs and resolve any issues on Sophos enterprise console for hotels
Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.
Maintain all equipment/Software Inventory
Complete all PCI initiatives
Execute all Hotel driven IT initiatives projects under RSM/SM supervision
Maintain IDF and MDF’s as per ACCOR Standards
Assists in maintaining standard guidelines.
Ensure monitoring of recovery system – daily backups for region
Contribute to Technology Services knowledgebase.
Looks for opportunities for new technology that may be beneficial to customer.
Participate in after-hours on call support (24/7) with the regional IT team
Participate in all regional aspects of a IT projects as directed by RSM
Qualifications
University degree or equivalent experience
A+ Certification
Entry level Network Technician certification
Entry level Microsoft certification
Understanding of hotel operations, an asset.
Good verbal & written communication skills
Strong interpersonal skills
Self-starter with a strong sense of commitment
Additional Information
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Complimentary hot or cold shift meals
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility & Sustainability activities, like Planet 21
Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
Complimentary dry cleaning of business attire
Paid time off including vacation, sick and statutory holidays
*Note: Waiting times or other criteria may apply to qualify for some of the above