Job Information
CIBC Senior Manager, Portfolio Strategy Optimization in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
The Senior Manager, Portfolio Strategy Optimization will be responsible for supporting the development and implementation of credit card revenue and cost optimization strategies. This will include identifying opportunities, setting priorities, securing alignment with partners and executing changes to enable the flawless delivery of scalable strategic initiatives that impact performance of CIBC’s credit card business. You will work closely and collaboratively with a high performing, highly productive group of peers and partners in delivering on this mandate.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How You’ll Succeed
Portfolio Revenue Optimization Strategy – You will support the development of multi-year account management portfolio optimization strategies and business cases to drive sustained profitable revenue growth associated with risk, credit limit management, collections and fraud management programs and processes for existing clients. This will include assessing and prioritizing current and future requirements, communicating priorities, collaborating and gaining alignment with enterprise partners, developing comprehensive proposals, presenting recommendations to senior management and supporting implementation of programs that positively impact program, process and system performance.
Performance Management, Analytics & Competitive Intelligence – This role will specialize in: 1) using data to develop insights, opportunities and strategies that support the growth of our business, and 2) building modern processes that enable efficient operations within our team. This will include supporting the design, development and delivery of robust and flexible infrastructure to monitor overall health of the portfolio and conduct analysis supporting engagements across the Revenue Optimization team. You will actively detect and action emerging trends and opportunities to maintain and enhance portfolio performance, ensure efficiency, effectiveness and compliance of business processes, and support positive client experiences. You will source and develop competitive benchmarking and analytics to expose competitor strategies and trends.
Beacon of Knowledge – You will maintain robust and comprehensive knowledge of risk, account management and fraud policies, processes, systems and related existing/emerging regulatory and compliance requirements. You will act as a key thought leader and expert consultant supporting account management risk and fraud program revenue optimization
Partner Management – You will support the development and implementation of robust solutions by working in close partnership with and securing support from key enterprise partners including Risk Management, Enterprise Fraud Management, Analytics & Decision Science, Enterprise Technology, Business Controls, Finance, Legal, Compliance and other business stakeholders
Who You Are
You have demonstrated knowledge of financial services including experience in credit card risk management, strategy and/or equivalent.
You have strong data and analytics skills including working knowledge of the application and integration of advanced modeling and optimization techniques to solve business problems.
You make change happen through effective partnerships . You have strong influencing, negotiation and communication skills with the ability to build and maintain effective working relationships and promote/ gain buy in for concepts and recommendations at all levels of the organization
You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making and ability to make effective recommendations to solve business problems
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 25th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Banking, Business, Communication, Data Analysis, Decision Making, Leadership, Market Research, Personal Initiative, Product Analysis, Product Development, Product Management, Product Planning, Product Pricing, Results-Oriented, Strategic Objectives, Strategic Planning, Teamwork
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.