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Amazon Principal Technical Program Manager, Amazon Flex, Last Mile in Toronto, Ontario


At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services, like Amazon Flex. With Amazon Flex, people can be their own boss while earning up to $25 or more delivering ultra-fast Prime Now, Amazon Fresh, and Amazon.com orders. We operate globally and are rapidly expanding into new products from groceries (including Whole Foods!) to big-screen TVs in an increasingly complex transportation network. Flex also operates Amazon's only physical retail footprint with grocery stores and Amazon Lockers.

You can find out more about Amazon Flex at flex.amazon.com.

Our Technology group builds software (on the intersection between science and technology) that makes it possible to deliver these orders in one hour or less. We partner with tech teams across multiple VP-level organizations, operations and product teams for multiple businesses, and science to build tech that optimizes various aspects of delivery decisions. Our systems forecast customer order volume to plan how many drivers to recruit into the Flex program months from now, how many drivers to call in to work in a few days, and how many to urgently call in right now. We build vehicle routing solvers that optimize delivery efficiency by approximating solutions to the Traveling Salesman Problem subject to various real-world constraints (for example, drivers can only fit so many packages into their cars). We build pricing models which allow us to fairly incentivize drivers and ensure that orders make it to customers on time. Our ability to engage with, service, and provide a truly innovative experience to both customers and our delivery providers has become more critical as we continue to expand the number of delivery providers and customer product offerings.

We are looking for a talented Principal TPM who will own and shape the future of our Flex systems. It’s always Day 1 at Amazon, are you up for this adventure?

Key job responsibilities

  • You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details

  • You will be responsible for delivering results despite working in an ambiguous environment

  • You will need a strong bias for action and be able to handle multiple priorities simultaneously

  • You will define strategy and build and execute road maps for the programs you own.

  • You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run.

  • Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  1. Medical, Dental, and Vision Coverage

  2. Maternity and Parental Leave Options

  3. Paid Time Off (PTO)

  4. RRSP

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

We are open to hiring candidates to work out of one of the following locations:

Toronto, ON, CAN

Basic Qualifications

  • 7+ years of technical product or program management experience

  • 10+ years of working directly with engineering teams experience

  • 5+ years of software development experience

  • Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

  • 8+ years of hands-on work managing complex technology projects experience

  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.