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About The Role

We are seeking a dedicated individual to join our team as Manager, Operations & Broker Standards. This role is pivotal in ensuring compliance and efficiency across all offices in the Ontario Region. The successful candidate will oversee various areas including Broker Standards, Operations, Workflows, and Committee participation. This role directly reports into the VP of Operations.

What You’ll Do

Broker Standards:

• Educate Ontario regional colleagues on Hub Ontario Broker Operations Standards

• Ensuring compliance with regulatory bodies (RIBO, FSRA, CSIO, CISRO), including development of new best practices in response to regulatory changes.

• Review quarterly file audit reports, identify areas of improvement, and advise leadership teams for workflow enhancements.

• Maintain and update Ontario Broker Standards document regularly.

Operations:

• Manage the Unlicensed Insurance placements for Ontario region, including documentation for Provincial remittances and liaising with government bodies.

• Oversee the Certificate Issuance workflows (CertExchange and CSR24).

• Assist in onboarding and transitioning acquisitions to Epic and HUB Way workflows.

• Act as designated accounting approver, reviewing cheque requests and write-offs.

Workflows:

• Focus on standardized workflows, particularly in Commercial Lines, ensuring operational compliance and efficiency.

• Consult on workflows to identify and address inefficiencies, utilizing available tools for optimal outcomes.

• Collaborate with regional and corporate teams on new workflows and project initiatives.

Committees:

• Participate in HUB Corporate committees, contributing insights and representing Ontario's interests in national initiatives.

What You’ll Need for Success

• Must have at least 5 years of Commercial Lines experience.

• Experience with Applied Epic (broker management system).

• RIBO Licensed. Preferred Unrestricted RIBO License or working towards.

• Experience in insurance operations, regulatory compliance, and project management.

• Strong understanding of brokerage operations and regulatory frameworks.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a dynamic team environment.

Join us in shaping the standards and practices that drive success across our Ontario Region.

Why Choose HUB?

When you choose HUB, you're choosing the largest insurance brokerage in Canada and 5th largest global insurance & employee benefits broker supported by over 17,000 professionals in 500 offices across North America. We provide a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit https://www.hubinternational.com/en-CA/about-us/.

What’s in it for you?

Your well-being is our priority, and we back this up with a wealth of benefits:

• Enjoy a competitive pay structure that includes incentives, bonuses, and more ways to increase your earnings.

• Balance your life with flexible work arrangements and generous time off.

• Benefit from a comprehensive package tailored to your needs, including company-matched RRSPs.

• Invest in your future with HUB-sponsored training and development programs. We even offer tuition reimbursement opportunities.

• Rest easy with reimbursements for professional license fees and membership dues.

• Avail special perks including discounts on events, travel, accommodations, and personal home & auto insurance.

At HUB, we celebrate diversity, equity, and inclusion. We are committed to creating an environment where all our employees feel valued and empowered. In this light, we've designed our selection process to be accessible to everyone. We encourage you to let us know if you need any assistance or accommodation during the recruitment process. We believe in providing every candidate with an equal opportunity to succeed and thrive in our inclusive work environment.

For us, service is not just a value; it's our commitment. We uphold this commitment to our employees, clients, and communities. Each of our regional offices actively contributes to local causes, making a difference where it's needed most.

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Department Business Operations

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: Diploma

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.