Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Manager, Colleague & Labour Relations “CLR”, will be a member of the Canada Colleague Experience Group “CEG” (formerly Human Resources) and will be responsible for championing solutions that drive a fair and consistent colleague experience, support the business and minimize legal risk and exposure. While demonstrating the American Express Leadership Behaviours and Blue Box Values, this individual will:

• Continuously seek opportunities to deliver the highest quality employment and labour relations solutions

• Drive proactive, data-driven trend identification and solutions to support CEG and business strategies

• Establish and maintain strong risk, control, privacy and audit practices across all processes, programs and partners

• Build solid relationships with key partners within CEG and throughout American Express including Business Leaders, Compliance, Safety, Security, Internal Audit, Health and Wellness and General Counsel’s Organization

Minimum Qualifications

• Subject matter expert and internal resource for leaders and colleagues focused on handling complex and sensitive colleague concerns and investigations, including interpersonal conflicts in the workplace, terminations, colleague complaints, investigating allegations of harassment, discrimination, and retaliation.

• Provide advice and consultation to Leaders and CEG partners with respect to reductions in force and reorganizations.

• Manage and administer a broad range of tasks and projects, which include interpreting policies and procedures as well as ensuring adherence to and the effective administration of the performance management process.

• Demonstrate a strategic approach to decisions and recommendations based on data-driven insights that positively impact the colleague experience across the market.

• Facilitate training for business leaders, colleagues and CEG on appropriate Colleague & Labour Relations issues to maintain a productive workforce and to ensure compliance with federal and provincial legislation in Canada.

• Stay up-to-date with the provincial and federal regulatory and legislative landscape.

Preferred Qualifications

• 5 years of dynamic HR experience with concentration in Employee & Labour Relations

• A Bachelor’s degree or equivalent experience in Business Administration, Human Resources or a related discipline; Certified Human Resources Leader (CHRL) designation preferred

• Solid understanding of the Canada Labour Code, Ontario Employment Standards Act, Canada Human Rights Act and Ontario Human Rights Code

• Prior knowledge and experience in conducting sensitive investigations

• Strong organizational and presentations skills with a demonstrated drive for results

• Excellent verbal and written communication skills; able to cascade complex messages in simple form

• Excellent relationship and interpersonal skills, including the ability to influence leaders and colleagues at all levels, challenge the status quo, confront difficult issues and demonstrate a high degree of comfort with ambiguity

• Change leader who exemplifies resiliency and creates an inspiring vision to help bring others along the change curve

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Human Resources

Primary Location: Canada-Ontario-Toronto

Schedule Full-time

Req ID: 24011973