Job Information
Fairmont Guest Services Supervisor in Toronto, Ontario
Company Description
For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job Description
As a reliable and engaging Guest Services Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
Lead and supervise the day-to-day operation of the Guest Services Team inclusive of Valet Parking, Belldesk and Doorpersons.
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
Maintains strict controls and inventory of vehicles and keys as well as guest luggage.
Executes initiatives to promote and achieve service goals and standards.
Focuses on Colleague Engagement Initiatives through team building, recognition, problem resolution and providing all necessary tools for colleagues to provide the essential Toronto experience to our guests.
Assists the Guest Services Leadership Team to train and develop colleagues in such a manner as to ensure the highest level of guest service and satisfaction.
Physical Aspects of position:
Frequent standing and walking throughout shift.
Frequent lifting and carrying up to 50 lbs.
Constant kneeling, pushing, pulling, lifting.
Frequent ascending or descending ladders, stairs and ramps.
Qualifications
G Class Ontario Driver’s License (or equivalent) a requirement.
Previous experience in a supervisory capacity
A minimum 1-2 years’ experience in hotels.
Excellent leadership, written/verbal communication and interpersonal skills.
Degree or Diploma in Hospitality Management is an asset.
Additional Information
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.
Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.
If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities. The sky is your limit
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Note: Must already be legally entitled to work in Canada to be considered for the position