Experience Inc. Jobs

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Note: Must already be legally entitled to work in Canada to be considered for the position

Job Description

Specific Roles and Responsibilities That Create the Essential Toronto Experience:

• Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.

• Provide effective, fast service in a friendly manner

• Check in and out hotel guests according to standards and policies

• Answer incoming calls

• Monitor for special rates and billing arrangements

• Ensure the highest level of guest satisfaction by addressing concerns promptly

• Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience

• Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof

• Keep front desk organized, tidied, and sanitized up to ALL Safe policies

• Ensure front desk is stocked with essential material

• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards

• Pass on any guest comments to Assistant Front Office Manager/Manager on Duty

• Make certain to be familiar with fire and emergency procedures

• Other responsibilities connected with Front Office may be required

Qualifications

• Previous front desk/reception experience a strong asset

• Must have effective communication skills

• Knowledge of Microsoft Windows XP an asset

• Knowledge of Micros PMS/Opera an asset

• Must have a good command of the English language

• Hotel/Hospitality degree or diploma an asset

• Available for shift work including weekends and holidays

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift

• Frequent lifting and carrying up to 30 lbs

• Constant kneeling, pushing, pulling, lifting

• Frequent ascending or descending ladders, stairs and ramps

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide

• Complimentary duty meal

• Learning programs through our Academies

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference through our Corporate Social Responsibility & Sustainability activities

• Access to our comprehensive benefits package, including extended health, dental, vision benefits; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)

• Paid time off including vacation, sick and statutory holidays

*Note: Waiting times or other criteria may apply to qualify for some of the above