Experience Inc. Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

Manulife is a leading Canada based financial services organization with principal operations in Asia, Canada and the United States where we operate as John Hancock. With market-leading positions across North America and Asia, we leverage a diverse business platform that offers a range of financial solutions in both developed and developing markets around the world. Our vision is to help people with their most important financial decisions. To enable that vision, Manulife is aligning our entire organization and providing advanced tools and capabilities to help achieve our goal of putting the customer at the centre of everything we do, culturally and operationally. We are embarking on the most forward-thinking strategy in our history as we shift from the traditional product and distribution focus.

Global Operations Risk and Control team supports the management of operational risk, including transaction processing, fraud, business continuity, and Third Party Risk, by embedding robust risk culture through talent, metrics, and data across the operations function globally.

The Director, Third Party Risk Management position is a pivotal role within the newly established Third-Party Risk Management (TPRM) Center of Excellence (CoE), responsible for overseeing the design and execution of third-party risk management requirements and implement data / analytics strategy / tools for management of third party risk. The individual in this role will possess a deep understanding of relevant third-party risk management principles and best practices and will be responsible for developing and managing key risk indicators (KRIs) to monitor and report on organization’s third party risk posture.

Key Responsibilities:

TPRM Strategy Execution :

• Facilitate development of MFC’s global TPRM strategy, including Data and Analytic strategy, on third party risk management in line with evolving business and external factors

• Define, aggregate and report enterprise TPRM KRIs to monitor risk posture and track remediation actions

• Support enterprise in developing point of view on TPRM external developments, namely industry best practices, tools, evolving regulatory developments etc.

• Ensure completion and accuracy of required activities related to third-party risk management in compliance with internal standard and regulatory requirements; facilitate completion of required TPRM activities with accountable business areas if gaps exist

Build and Evolve TPRM Data and Analytics :

• Lead implementation of TPRM data and analytic transformation in partnership with other stakeholders (Procurement, Operational Risk, Business Resilience, Global Technology)

• Responsible to ensure quality and completeness of Third Party and Fourth data globally through implementation of consistent data architecture and data management practices

• Proactively assess, analyze, and continuous enhance TPRM data, analytics, and reporting

• Build a fact base to measure the efficiency and effectiveness of third party risk management strategies and support opportunities with insightful analytics

• Champion the use of new tools and techniques to optimize data and analytics reporting capabilities

• Serve as a subject matter expert in interpreting requirements and improving awareness of operational risks from third-party failure or poor performance

• Assess and recommend technology solutions for managing third-party risk

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

Job Requirements:

• Undergraduate degree (business preferred)

• 10+ years of progressive business experience in Strategy, risk, compliance, or procurement

• Expert knowledge of risk management principles, best practices, and tools

• Experience in Third Party Risk Management including regulatory requirements, industry best practices, and governance

• Experience working in a global environment

Competencies:

• Strong problem analyzer and decision maker

• Proven innovator with change management and business process transformation experience

• Strategic thinker with a long-term perspective

• Ability to foster and build relationships, engage and influence others, work with diverse subject matter experts

• Team builder and skilled communicator

• High level of self-motivation and keen sense of 'owning' and delivering on project deliverables

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.