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We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Program Management (SKY0106)

Overview

Mastercard’s Cyber & Intelligence (C&I) Solutions is responsible for safeguarding trust in payments, both now and in future. We ensure that transactions and interactions are safe, simple and smart. The Cyber Security & Risk Product organization within C&I is responsible for developing and managing cyber security solutions that help build trust in the Mastercard ecosystem while increasing Mastercard’s posture as a leader in the cybersecurity industry.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

About The Role:

Mastercard’s Commercial Cyber portfolio includes a suite of products that deliver the ratings, insights, and capabilities that enterprises need to manage risk within their own organization and their supply chain. This portfolio includes offerings like RiskRecon, a leading risk ratings platform, and Threat Protection for DDoS mitigation, WAF, and bot protection, as well as threat intelligence for internal and external sources. We are seeking a strong Program Manager to join our dynamic team. You’ll work with colleagues around the world to help Mastercard grow as a market-leading cybersecurity company.

Role

We are looking for a technical program management professional to join our program management team and help us build towards the future. The Program Manager will manage a team of Project Managers.

Responsibilities

Deep understanding of the business domain and objectives in order to shape successful execution plans

Manage/Streamline the Roadmap planning by evaluating the incoming project demand across multiple channels against engineering capacity

Regularly define and review key success metrics for data-focused tracking and proactively seek out new and improved mechanisms for visibility ensuring your program stays aligned with organization objectives

Create and manage staffing plans against the stated business case including reporting progress of ramp-up plans.

Work across multiple teams (cross-cutting across programs, business/engineering teams, and/or technologies) to drive strategy & dependency management.

Forecast and manage program financials against the staffing plans

Forecast and manage infrastructure demand against the operational growth of the platform in collaboration with engineering teams

Review and manage incoming capital requests for the program

Manage complex interactions/communication with Executives, Management, multiple technical teams and stakeholders spanning different geographies

ALL ABOUT YOU

Demonstrated ability to operate with independence and autonomy

Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.)

Proven track record of data driven decision-making and applying continuous improvement methodologies across teams

Can communicate to executives, peers, and staff with impact, eloquence, and authenticity

Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization

BS in engineering, computer science or related discipline.

Technical program delivery experience including time developing and testing software is a plus

Experience defining and building cloud-native software products is a plus

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.