Experience Inc. Jobs

Role Type:

Work Term:

Work Location:

Canada

Hours:

37.5

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

• Leadership talks with key Leaders from across the organization

• Connect and Learns on topics such as Innovation

• Diversity and Inclusion and Personal Branding and so much more

DEPARTMENT OVERVIEW

Canadian Personal Banking (CPB) provides a comprehensive suite of deposit, saving, payment and lending products and advice through a network of 1,062 branches, 3,438 automated teller machines (ATM), mobile specialized salesforce, and telephone, mobile and internet banking services. CPB is comprised of the following line of businesses:

• Real Estate Secured Lending (RESL) & Specialized Sales Force (SSF) help Canadians achieve their homeownership financial goals throughout the entire customer journey with Mortgages and TD Home Equity FlexLines.

• Canadian Card Payments, Loyalty & Personal Lending (CCPL&PL) is responsible for Credit Card and Personal Lending Banking Products that meet the unsecured borrowing needs of Canadians while enhancing TD's loyalty offerings and partnerships that improve the value propositions for our customers.

• Everyday Savings & Investing (ES&I) is responsible for the day-to-day banking products (Chequing domestic and cross-border banking, Overdraft Protection, Savings, GICs and Mutual Fund products) that meet the everyday banking savings and investing needs of Canadians

• Branch Banking Delivery Excellence (BBDE) is responsible for building customer and colleague confidence by supporting approximately 18,000 Branch Banking colleagues in TD's more than 1,100 branches across Canada.

• CPB Operations focuses on enhancing and enriching how TD supports its customers by delivering specialized credit advice, underwriting, and fulfillment of key processes for Personal Banking.

• Strategy & Enablement (S&E) is focused on building and executing innovative strategies for CPB partners that lead to new and deeper customer relationships, new revenue streams, improved colleague and customer experience, and greater productivity overall.

• Business Management & Governance (BMG) team is responsible for enabling the Business to identify and understand the risks it faces and support the Business to manage its risks appropriately in alignment with the Bank's strategy and risk appetite.

• Digital Transformation & Strategy focuses on driving CPB's digital strategy in partnership with our business leaders, journey owners and enterprise stakeholders, including Platforms and Technology and Transformation, Enablement and Customer Experience.

JOB DESCRIPTION

The co-op/intern will join Strategy & Enablement (S&E) line of business and will support the following business groups and projects / initiatives

Business Group

Main Initiatives / Projects

Productivity and Operational Efficiency

• Gathering and validating data from many sources while optimizing data collection process, as well as analyzing and putting together material to support Cost per Service (CPS) updates shared on a monthly basis with CPB Operations leaders to inform short-term and long-term strategies geared towards improve productivity outputs

• Consolidating inputs from CPB Operations leaders and CPB Finance on status and next steps regarding Productivity initiatives (both in-flight and in-pipeline) to support roadmap to achieve in-year productivity targets

Main Responsibilities

• Review and understand the CPB Productivity and Operational Efficiency strategic priorities to contribute developing and influencing productivity opportunities across CPB

• "Connect the dots" across CPB processes and activities to support informed decisions, reduce costs, enhance revenue, and better serve out customer needs

• Conduct in-depth analysis on complex datasets to drive and communicate actionable insights and recommendations in a simple, clear, and compelling manner for various audiences

• Develop applicable performance metrics and reporting with stakeholders to mature productivity and efficiency governance and management function

• Develop and deliver presentations/communications to management and partners

Skills / experience

• Exceptional problem-solving skills and ability to work with complex processes / tasks / projects

• Analysis of large amount of data using advanced Excel skills to support conclusions (Alteryx / Tableau an asset)

• Superior communication and presentation skills (PowerPoint)

• Ability to learn and apply business knowledge to execute different projects

• Collaborate and negotiate solutions with a variety of stakeholders

• Self-driven and detailed oriented

• Adapt and thrive in a dynamic environment

JOB REQUIREMENTS

• Currently enrolled in 3rd – 4th year of an undergraduate degree OR master's degree in Engineering, Operations, Innovation & Technology, Business / Commerce, Risk, Finance, Economics, Mathematics, Engineering or related field

• Must be enrolled in an undergraduate / master's degree with the intent of going back to school at the start of your work term

ADDITIONAL INFORMATION

Please note that this is a general posting. If you are selected for an interview, more information regarding which business group and the specific job duties will be provided.

• This position is a 4-month work term and will commence January 6th – April 25th, 2025.

• Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).

• We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.

• TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements

• TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.

HOURS

Monday-Friday, standard business hours

INCLUSIVENESS

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.