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Job Description

Insight Global is seeking a BSA to join a leading bank in Toronto. The project and business needs that they will be working on will be in regards to Chat platform upgrades in regards to the business needs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

-Vast amount of experience working within a contact center domain

-Experience with waterfall and agile methodologies

-Experience with client journey mapping

• Experience creating sequence diagrams

• Experience Creating Requirement Traceability Matrix (RTM)

-Experience Drafting Solution Requirements Document (SRD)

-Experience Drafting Business Requirements Document (BRD)

-Strong communication, can communicate with both technical and business stakeholders

• Previous banking experience is a MUST

Technologies

• Strong understanding of Chatbots, Chat platforms, Messaging systems, Email technology, and API integration.

Vendor Experience

• Experience working with systems such as Genesys CX, Bold360, IBM Watson, ADA Bot, Salesforce CRM, Verint, and AI platforms like OPENAI. -Previous CIBC experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.