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About The Role

The Assistant Vice President, Claims works as a liaison and claims advocate between internal and external clients and adjusters to ensure optimal claims handling, and superior claims service on complex commercial claims. This is a great opportunity for an Insurance Lawyer, Claims Adjuster or Commercial Underwriter with a complex claims background. This role is based in our downtown Toronto office and reports to the Vice President and Ontario Claims Leader. Travel is required at times for client meetings.

What You’ll Do

• Providing support to HUB International Commercial Complex Risks clients on all claims related matters throughout the entire claims process and to advocate on behalf towards a satisfactory claims settlement.

• Providing guidance to internal teams on the claims process and building knowledge and capability through reporting for large clients, generating loss run reports and advising on general claims questions.

• Providing support pre-loss, during a loss and post-loss by providing claims counselling and engaging experts as necessary.

• Analyzing claim trends to ensure alignment with loss control procedures.

• Effectively analyze and interpret policy wording.

• Working closely with the Commercial Complex Risks, Risk Services and National Practices

• Providing status updates to Client and Account Teams and providing appropriate consulting and guidance where required.

• Acts as a mentor to other members of the Claims Practice

• Maintaining accurate and up-to-date electronic claims files through Epic.

What You’ll Need for Success

• Bachelor’s Degree or College Diploma or equivalent experience

• Requires 5+ years in a claims role with a broker, insurance carrier, independent adjuster

• Experience with complex commercial claims required i.e. multinational

• Strong customer service orientation (internal and external)

• Self-starter and strong initiative

• RIBO Licensed, FCIP/CAIB Designation an asset or in progress

• Computer Proficient in Microsoft Office: Word, Excel, and Outlook

• Strong sense of urgency, attention to detail and ability to manage requirements of the role effectively

• Effective communication, negotiation and presentation skills with clients up to the C-Level/President

• Bilingual in French and English an asset

• Travel: 25% for client meetings

Why Choose HUB?

When you choose HUB, you're choosing the largest insurance brokerage in Canada and 5th largest global insurance & employee benefits broker supported by over 17,000 professionals in 500 offices across North America. We provide a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit https://www.hubinternational.com/en-CA/about-us/.

What’s in it for you?

Your well-being is our priority, and we back this up with a wealth of benefits:

• Enjoy a competitive pay structure that includes incentives, bonuses, and more ways to increase your earnings.

• Balance your life with flexible work arrangements and generous time off.

• Benefit from a comprehensive package tailored to your needs, including company-matched RRSPs.

• Invest in your future with HUB-sponsored training and development programs. We even offer tuition reimbursement opportunities.

• Rest easy with reimbursements for professional license fees and membership dues.

• Avail special perks including discounts on events, travel, accommodations, and personal home & auto insurance.

At HUB, we celebrate diversity, equity, and inclusion. We are committed to creating an environment where all our employees feel valued and empowered. In this light, we've designed our selection process to be accessible to everyone. We encourage you to let us know if you need any assistance or accommodation during the recruitment process. We believe in providing every candidate with an equal opportunity to succeed and thrive in our inclusive work environment.

For us, service is not just a value; it's our commitment. We uphold this commitment to our employees, clients, and communities. Each of our regional offices actively contributes to local causes, making a difference where it's needed most.

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Department Claims Management

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: College diploma (3-year degree)

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.