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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a member of one of American Express’s dynamic product teams, you will handle the day-to-day management and maintenance of corporate card products, along with their associated services, benefits and capabilities. The Assistant Manager, Corporate Products will help in the development and implementation of strategies and tactics that drive profitable portfolio growth. The successful candidate will also help manage cross line of business relationships to solve problems, close gaps and drive the flawless implementation of key initiatives that further the objectives for the portfolio.

This role is rich and diverse, providing opportunity to gain experience and partner with stakeholders throughout the organization. If you have a customer-centric mindset, a passion for tackling challenging issues and an unwavering drive to succeed, this role is for you!

Strategy & Analytics:

• Support the development and execution of portfolio strategy including potential for new capabilities and product refresh efforts.

• Understand customer and competitive trends by conducting periodic customer listening, competitive and qualitative assessments and supplying commentary on findings.

• Create performance and customer profile reports by analyzing key business metrics, make recommendations and implement strategic actions and solutions.

• Contribute to business reviews and annual investment planning.

Management:

• Support day-to-day external and internal partner relationships.

• Oversee and ensure accuracy for all product messages and disclosure materials targeted to corporate prospects and cardmembers.

• Work effectively across broader Amex teams to deliver enhanced efficiencies and improve. processes/services/experiences (Sales, Account Development, Servicing, Legal, Compliance, Technologies, etc.)

• Monitor customer feedback and escalations.

Marketing:

• Collaborate with internal teams and creative agencies to develop collateral enabling acquisition and customer engagement; measure performance to inform future actions.

• Ensure accuracy of product communications and positioning for internal marketing teams.

Skills and Qualifications:

• University Degree (preferably Business/Marketing) with minimum 1-2 years of marketing or product owner work experience.

• Proven self-starter with a demonstrated ability to take initiative, drive results and champion a project from conception through implementation and evaluation.

• Strong relationship skills demonstrating ability to influence stakeholders without having direct authority.

• Strategic thinker, with demonstrated ability to identify opportunities and translate a broad set of information and analysis into insights.

• Strong oral and written communication skills; emphasis on the creation/delivery of effective presentations.

• Demonstrated multi-tasking, project management, attention to detail and prioritization skills in a demanding environment.

• Proven ability to manage change and set priorities, with ability to be flexible and adapt with new opportunities.

• Proficiency in MS Office, notably Excel, Word and PowerPoint.

Personal Attributes:

• Logical and naturally curious mindset; seeks opportunities to gain experience and develop.

• Professional, self-motivated and driven

• Demonstrates personal accountability.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Marketing

Primary Location: Canada-Ontario-Toronto

Schedule Full-time

Req ID: 24017824