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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant Marketing & Analytics team is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Marketing & Analytics is responsible for partnering with GMS (Global Merchant Services) markets to drive profitable growth, accelerate coverage and enhance the value of Amex acceptance to merchants and Card Members at scale. We focus on enhancing our relationships with millions of merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe including the U.S, Canada, Latin America, the Caribbean, Europe and the Asia-Pacific region.

The Analyst/Senior Analyst Merchant Value role sits within Global Merchant Services (GMS), part of the GMNS Organization, which is the merchant network at American Express that manages the relationships with the millions of merchants around the world that accept American Express Cards. GMS serves as a merchant acquirer, payments processor and marketing partner for merchants of all sizes, including small, regional, national and global businesses.

How will you make an impact in this role?

As the Analyst/Senior Analyst, Merchant Value, you will drive the strategy and execution for communications that delivers merchant satisfaction and Amex acceptance. In this role, you will be responsible for merchant lifecycle communications across digital, e-mail, DM and point of sale channels in Canada. With a multi-channel focus and as the main consultant to multiple groups, the ability to collaborate, lead and guide execution, and deliver thought leadership is critical.

Key responsibilities include:

• Develop strategy to drive merchant lifecycle communications

• Partner with internal stakeholders to develop the merchant communication strategy

• Partner with creative agencies to develop creative and execute programs. Focus on fostering relationships, negotiating with vendors and maintaining their accountability and deliverables

• Leverage campaign analytics and dashboards to inform future campaigns and messaging strategy

• Work collectively with stakeholders including local and international marketing and analytics teams, Compliance and Legal teams, to drive meaningful merchant engagements

• Develop well thought out strategic updates for senior leaders which align with strategic plan

Qualifications

• University Degree or equivalent combination of education and business experience

• Excellent relationship-building skills, including external partners & agencies

• Ability to operate proactively and independently in a fast-moving, high-energy team

• Strong communication, organization, storytelling and negotiation skills required

• Strong problem-solving abilities

• Superior attention to detail and flawless execution skills are a must

• Analytical skills will be highly regarded

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Marketing

Primary Location: Canada-Ontario-Toronto

Schedule Full-time

Req ID: 24017187