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NFP Account Manager, Commercial Lines in Toronto, Ontario

Account Manager, Commercial Lines

Toronto, ON CA

Apply Now (https://www.applytracking.com/tp/rj6_2R5N_y-K)

Who We Are

We’re NFP, a 4x Best Places to Work award winner in Business Insurance for 2017-2020 and a recognized Elite Agency award winner. We’re a leading Insurance Broker and Consultant that provides Property & Casualty, Employee Benefits, Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal.

Exceptional businesses have extraordinary needs and some of our specialty programs include the following: Aviation, Cyber, Construction, Energy, Environmental, Life Sciences, Manufacturing, Natural Resources, Private Equity, Sports & Entertainment and Transportation.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K and U.S. office locations. To learn more, please visit https://NFP.ca.

The Role at NFP

We’re looking for an Account Manager to interact with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives. They will work with a producer preparing applications, specifications, and marketing strategy for new business as well as the renewals of an assigned book of business with some degree of supervision and approval from their Supervisor. More specifically, the AM will:

  • Provide professional and prompt customer service including phone, email and walk-in inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc.

  • Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross-selling internally to other P&C lines, Group Benefits and Wealth Management departments and generating referrals for new opportunities.

  • Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives and NFP staff.

Knowledge, Skills, and/or Abilities:

  • Highly organized with exceptional verbal and written communication skills.

  • Self-confident to make sound independent decisions.

  • Ability to successfully interact with a variety of people and function well both in a remote team environment autonomously.

  • Customer-focused to establish and maintain effective relationships

  • Ability to prioritize multiple tasks to meet deadlines

  • Must be able to read, analyze and reconcile financial reports

  • Possess strong analytical and problem-solving skills

  • Sharp attention to detail with excellent decision-making skills

  • Flexibility and adaptability to changing priorities, deadlines, and technology.

Education and/or Experience:

  • Typically, more than 3 years of industry and product line experience – broking or underwriting

  • Extensive experience in the placement of Mid-Market risks - (large construction, manufacturing, etc.) on accounts that generate $25,000 and greater in premium.

  • Extensive insurance carrier relationships

  • Excellent computer skills expected and EPIC fluency an asset

  • Experience in Microsoft Office products, specifically Word, Excel and Outlook

Certificates, Licenses, Registration:

  • RIBO License in good standing required

  • Professional insurance designation preferred (such as CAIB, CIP, CRM, etc.)

What We Offer

  • A competitive compensation package, group health and dental benefits, flexible leave days, RRSP matching, continuing education, and career development.

  • A Focus on Health & Wellness with an excellent EAP program

  • Motivating work atmosphere

  • Strong relationships with our markets

  • A global team of insurance experts focused on client retention, growth, industry innovation and teamwork

NFP and You... Better. Together.

NFP is an inclusive Equal Employment Opportunity employer. We welcome and encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Internal Applicants: If you are a current NFP employee with access to UKG, please apply by navigating in the PeopleFirst Portal: Menu > Myself > View Opportunities (under My Company)

COVID-19 Update: Please note in some locations we’ve activated work-from-home plans for our offices. Standard operating hours generally remain intact for offices in the remote environment. We continue to stand ready to serve the needs of our clients.

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