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Community Blood Center of Greater Kansas City Receptionist in Topeka, Kansas

Make a difference, save a life! Paid on-the-job training. Great career ladder opportunities. \$1000 sign-on bonus.\ \ FIXED SITE RECEPTIONIST\ \ Under the direction of the Collection Supervisor, greets and directs donors and guests of the blood center at a fixed site location. Performs registration of donors in the Blood Establishment Computer System (BECS) per Registration SOPs. Schedules donor appointments, answers incoming telephone calls, and assists with appointment reminder calls.\ \ Supports organizational quality efforts by accepting responsibility for:

  • Reporting any problems relating to the product, process, and quality system, and
  • Participating in the implementation of solutions to problems.

\ Essential Functions:

  • Welcomes visitors and donors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Maintains security by following procedures; monitoring visitor log and issuing visitor badges; locking front door after business hours.
  • Access donor in BECS system and verify or enter donor information.
  • Create a donor visit and enter appropriate collection and use types.
  • Question donor about previous names or nicknames.
  • Maintains confidentiality of all information regarding donors.
  • Review consent forms when applicable.
  • Give donor educational materials and provide instructions on completing donor questionnaire.
  • Answer telephone and direct calls as required.
  • Contact donors for Unit Assignment when requested.
  • Make donor appointments and give donation awards.
  • Run outgoing mail and bundle for pickup.
  • Transfer telephones to Night Mode.
  • Maintains safe and clean registration area by complying with procedures, rules, and regulations.
  • Must be able to confidently communicate and interpret intermediate information in English to all members of the public and CBC staff.

\ Requirements:

  • High school diploma, GED or equivalent. Must provide a copy of the transcript.

\ Experience:

  • Customer service experience required
  • Proficient computer skills required
  • Administrative/Office support preferred

\ Skills and Knowledge:

  • Excellent written and verbal communication skills
  • Excellent customer service skills and telephone etiquette
  • Superior attention to details
  • Excellent organizational skills and ability to multi-task
  • Computer knowledge and experience is helpful but not necessary