Experience Inc. Jobs

Make a difference, save a life! Paid on-the-job training. Great career ladder opportunities. \$1000 sign-on bonus.\ \ FIXED SITE RECEPTIONIST\ \ Under the direction of the Collection Supervisor, greets and directs donors and guests of the blood center at a fixed site location. Performs registration of donors in the Blood Establishment Computer System (BECS) per Registration SOPs. Schedules donor appointments, answers incoming telephone calls, and assists with appointment reminder calls.\ \ Supports organizational quality efforts by accepting responsibility for:

• Reporting any problems relating to the product, process, and quality system, and
• Participating in the implementation of solutions to problems.

\ Essential Functions:

• Welcomes visitors and donors by greeting them, in person or on the telephone; answering or referring inquiries.
• Maintains security by following procedures; monitoring visitor log and issuing visitor badges; locking front door after business hours.
• Access donor in BECS system and verify or enter donor information.
• Create a donor visit and enter appropriate collection and use types.
• Question donor about previous names or nicknames.
• Maintains confidentiality of all information regarding donors.
• Review consent forms when applicable.
• Give donor educational materials and provide instructions on completing donor questionnaire.
• Answer telephone and direct calls as required.
• Contact donors for Unit Assignment when requested.
• Make donor appointments and give donation awards.
• Run outgoing mail and bundle for pickup.
• Transfer telephones to Night Mode.
• Maintains safe and clean registration area by complying with procedures, rules, and regulations.
• Must be able to confidently communicate and interpret intermediate information in English to all members of the public and CBC staff.

\ Requirements:

• High school diploma, GED or equivalent. Must provide a copy of the transcript.

\ Experience:

• Customer service experience required
• Proficient computer skills required
• Administrative/Office support preferred

\ Skills and Knowledge:

• Excellent written and verbal communication skills
• Excellent customer service skills and telephone etiquette
• Superior attention to details
• Excellent organizational skills and ability to multi-task
• Computer knowledge and experience is helpful but not necessary