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The Lead Product Manager Conceives of, develops, delivers, and manages products for customer use. The Lead Product Manager works on problems of diverse scope and complexity ranging from moderate to substantial.

Our CenterWell Digital Product team is looking for a Lead Digital Product Manager to join us in transforming healthcare and delivering innovative experiences to our customers. The Lead Digital Product Manager will help drive the CenterWell’s digital roadmap, representing the needs of the overall patient, member, or customer experience. The Product Manager must be a self-started to understand digital, customer, and business requirements where they can lead and manage change, remove roadblocks, and communicate clearly to multiple functional teams across digital portfolio and operations, technical, and business stakeholders. They will need to understand and work with stakeholders across the three business lines (pharmacy, primary care and home health) and CenterWell enterprise.

In this role, you will be accountable for creating and executing epics that meets desired customer and business outcomes. You will need anticipate technical bottlenecks and dependencies, provide escalation management, and build consensus by understanding the requirements of stakeholders combined with constraints on the feasibility of technology and data. You will be expected to help identify, prioritize, and advocate for the largest opportunities, as well as create and manage new efficiency opportunities from ideation to launch to support our product roadmap and make ongoing trade-off decisions by applying strong judgement that balances delivering products with longer-term, strategic planning.

Responsibilities:

• Develop, support and execute on epics that align to a digital product roadmap.

• Lead product discovery to clearly define and refine ideas through epic development to prepare for PI planning.

• Partner with IT teams to create and estimate consistent product value, level of effort, and dependencies. Manage bottlenecks, provide escalation management, anticipate, and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit.

• Partner with internal testing teams, service experience team and operational teams to identify impacted systems, data sources and operational process impacts needed to enable digital solutions.

• Create and track progress of epics using product management and operation tools (Azure DevOps, Product Lifecycle Processes, etc.) while also working with teams to adjust or find alternative solutions as needed.

Use your skills to make an impact

Preferred

• Bachelor’s degree

• A minimum of five years of experience in digital customer experience product management, in large and/or regulated corporations

• Agile product development experience and agile / product management software

• Experience and comfortability with bringing new digital products to market, managing in a department that is scaling up.

• Experience working and contributing to engineering discussions around technology decisions and strategy related to a product.

• Goal-driven, they are comfortable with establishing objectives and key results and thinking about the impact we can deliver. Someone who’s always trying to understand how we can better measure our progress.

• Strong analytical mentality. You love complex problems and enjoy breaking them down while using data to inform the path forward. Can quickly synthesize and analyze data to present a compelling reason to proceed (or change) a course of action. Someone who can use data to drive decisions.

• Strong Communication Skills. Comfortable working and communicating with all levels of the organization, from engineers to executive leadership. Someone who can demonstrate what we call ‘customer centricity.’

• Collaborative personality. You thrive in environments where you work with a diverse set of partners to achieve your objectives and can get desired outcomes completed regardless of the obstacles that may be present.

• Attention to detail combined with drive. You will take ownership of epics and take pride in seeing them through to full completion.

• Experience leading cross-functional teams to deliver products and projects on tight deadlines

Preferred

• Adobe and AEM experience, strongly preferred

• Azure DevOps preferred

• SAFe certification preferred

Additional Information

• 100% remote role

• Standard working hours required; 8:00 am - 5:00 pm; Central or Eastern Time Zones

• <25% Annual travel to various Centerwell and Conviva markets

Work at Home Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 02-17-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.