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Kansas Employer Customer Care Representative in TOPEKA, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11536683

Primary Accountability:

Effectively processes inbound calls by verifying basic demographic information and initiate the request for medical transportation. Provides quality service by reviewing account status and taking appropriate action. Ensures customer satisfaction by answering calls and rapidly responding to inquiries or requests while maintaining service-oriented, friendly and empathetic demeanor.

Major Duties:

+ Responsible for taking inbound calls, verifying basic demographic information and data entry of the information to provide transportation.

+ Keep control of the conversation.

+ Take accurate information.

+ Interface with all callers without regard to race religion, gender, national origin, age, or physical or mental health status.

+ Intake Personnel have occasional conversations with representatives of Health Plans, medical providers, medical facilities, transportation vendors and the general public. Intake personnel shall extend the same courteous and helpful service to each entity.

+ Generates courtesy calls and data records to ensure compliance with policy and procedures.

+ Provides quality customer interaction with adherence to policy and procedures.

+ Maintain high quality standards while generating calls and resolving issues.

+ Ensures all conversation and data records are accurate and complete.

+ Effectively handling calls and meeting performance standards within one week of completing the training program.

+ Contributes to team effort by accomplishing related results as needed.