Experience Inc. Jobs

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

SUMMARY

The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD) customers. DSD Systems Architecture Branch is comprised of Cybersecurity team, System Administration team, Network Administration team, Operational Support team and Software Development team. All contractor IT staff are part of DOD Cyber Workforce Framework (DCWF). This contract is to provide IS Services; to configure IT in accordance with (IAW) Department of Defense (DOD) Secure Recommendation Guides (SRGs) and Secure Technical Implementation Guides (STIGs). Operate IAW DOD, US Army and WDTC Security Policies and Plans. Document IAW DOD, US Army and WDTC Configuration Control Board (CCB) requirements. Test, troubleshoot and maintain IS operations for DPG/WDTC. Monitor IS and IT implementation, configuration, and cybersecurity requirements. Primary place of performance is Dugway Proving Groun d, UT. IS and IT services may also be required for DPG alternate locations in SLC and along the Wasatch Front.

The Senior System Administrator acts as the lead system administrator to serve the needs of the DPG/WDTC data science support contract. Must have required skillset in EMC, Sharepoint, Citrix, VMWare, Windows Server, and Red Hat Linux.

*This position is contingent upon contract award *

ESSENTIAL REQUIREMENTS

Must have a valid Driver's License

IAT-II

Must be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship.

Must have a minimum of one (1) qualifying baseline certification: GSEC, Security+ Ce, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, or CASP CE.

Must have a minimum of one (1) qualifying computing environment below or other relevant computing environment certification (s):

Red Hat Certified System

Administrator (RHCSA)

Red Hat Certified

Engineer (RHCE)

Red Hat Certified

Architect (RHCA)

Microsoft Certified IT Professional (Server

Tracks)

Microsoft Certified Solutions Associate

(MCSA) (Server Tracks)

Microsoft Certified

Solutions Expert (MCSE) (Server Tracks)

Microsoft Certified Technology Specialist

(MCTS) (Server Tracks)

VMWare Certified

Professional (VCP)

VMWare Certified Advanced Professional

(VCAP)

VMWare Certified Implementation Expert

(VCIX)

VMWare Certified Design

Expert (VCDX)

EMC Certification

(Specialist level or higher)

KEY DUTIES AND RESPONSIBILITIES Essential Duties and responsibilities include the following. Other duties may be assigned.

Adheres to DoDD 8140, The Defense Cyber Workforce Framework (DCWF) and DoD 8570 when filling roles to complete the duties/tasks stated below. This includes required KSAs associated with each work role as stated in the DCWF as well required certifications per DoD 8570. Typical DCWF work roles and associated codes for these duties include System Administrator (DCWF code 451 and DoD 8570 IAT-II) and Database Administrator (DCWF code 421 and DoD 8570 IAT-II).

Participates in the implementation of system monitoring components including new servers, software and upgrades to include installation, upgrade, support and troubleshooting of monitoring systems.

Logs all requests for assistance and all deficiencies upon discovery, and track solutions, in the Government approved trouble ticketing syst em. Complete monthly a minimum of 80% of all change/trouble tickets in each trouble ticket priority (Low, Medium or High). Low is defined as assigned within 24 hours; completed within 48 hours of being assigned. Medium is assigned within 4 hours; completed within 8 hours of being assigned. High is assigned within 1 hour; completed within 2 hours of being assigned. A status update for each open ticket will be annotated in the ticket database upon a change of status, or if no change of status occurs, monthly. Include an explanation of ticket status for tickets remaining open from one month to the next in the contractor's monthly status report. Deviation from required timelines shall be coordinated with and approved by Contracting Officer's Representative (COR). The Government estimates a total of approximately 425 - 450 tickets per year.

Administers locally and remotely the following: backup systems, virtualization, storage and patch management of local and remote network appliances (i.e., hardware, virtual platforms and applications.

Analyze, log, track and resolve complex software/hardware matters pertaining to networking connectivity issues, printers, servers, infrastructure and applications to meet customer needs.

Coordinates hardware and software testing, installations and upgrades to ensure monitoring is properly performed IAW current policy.

Coordinates and monitor troubleshooting to isolate and diagnose common monitoring system problems and document monitoring system events to ensure continuous function.

Ensures installations are IAW established local procedures.

Configures, tracks and maintains server room capacity.

Manages equipment moves while in compliance with Automated Data Processing Equipment (ADPE) management.

Coordinates modifications to equipment after asset and configuration manager approval.

Submits any proposed modifications or deviations to the architectural baseline to the configuration manager for waiver or deviation approval prior to execution of any architecture modification.

Complies with existing Change Management strategies and existing baseline change management processes and procedures.

Maintains as-built drawings at a Government-provided centralized site, update the drawings as configuration changes occur, inspect the drawings submitted by others and provide a list of discrepancies to the configuration manager. All discrepancies shall be reported to the CIO and COR and corrected.

Maintains detailed rack diagrams.

Coordinates any equipment moves to and from server racks and annotate updates within the Configuration Management Database (CMDB) and rack diagrams.

Centrally manages server hardware, operating systems and applications, provided for TNET.

Provides routine application patching and upgrade management for operating systems and commercial applications (i.e., Java, Microsoft Office, etc.)

Maintains the application operating requirements, configuration control information (i.e., version and vendor Point of Contact).

Maintains audit logs for no less than 365 days (or as space allows) for all servers and monitoring systems. The Contractor shall make logs immediately available to the Government upon request.

Provides support to users in the development of technical specifications for system requirements (e.g. sizing of storage to meet service levels).

Audits system event and error logs to identify weak configurations and security vulnerabilities. Report findings upon discovery to the ISSM, CIO and COR. Correct deficiencies upon CIO approval.

Evaluates, troubleshoots, and repairs Windows and non-Windows based servers, workstations and laptops. Any repairs requiring external support must be coordinated and approved by the Government. Contractor may be required to provide assistance to third-party vendors.

Performs data recovery from backups and from damaged data storage devices.

Administers storage area networks, Network Attached Storage (NAS) (EMC VNX and Data Domain), and tape back-up (Quantum Scalar) ensuring proper allocation to users and proper archival strategies.

Administers the following server technologies: Cisco Unified Computing System, Linux high performing computing, HP, Dell, VMware ESXi, Azure, Crestron and Citrix.

Plans