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American Family Insurance - Corporate Field Property Claims Adjuster - Remote (Toledo, OH) in Toledo, Ohio

Job Family Summary

Investigates and maintains property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. Will work in the field.

Job Summary

The Claim Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who can work on moderately complex claims. May specialize in liability, property or catastrophe claims and may be assigned to either a desk or field adjusting team.

Compensation Minimum:$52,300 / year

Compensation Maximum:$83,800 / year

Compensation may vary based on the job level and your geographic work location.

Job Level Summary

  • Requires working knowledge and experience in own job discipline and broadens capabilities.

  • Continues to build knowledge of the company, processes and customers.

  • Performs a range of assignments related to job discipline.

  • Uses prescribed guidelines or policies in analyzing situations.

  • Receives a moderate level of guidance and direction.

Primary Accountabilities

  • Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc..

  • Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.

  • Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements.

  • Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.

  • Responds to customer inquiries, makes appropriate decisions and closes file as needed.

  • Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.

  • Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Education & Licenses

  • Valid driver's license required plus an acceptable driving record.

  • Obtain state specific property casualty claims licensing as required.

Travel Requirements

  • This position requires travel up to 10% of the time.

  • Must be willing to travel for Catastrophe duty if necessary.

Working Conditions

  • This position requires the ability to work in high, precarious places between 1 and 33% of the time.

  • This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only).

Physical Demands

  • This position requires the ability to climb or balance between 1 and 33% of the time (applies to field position only).

  • This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).

  • This position requires the ability to stoop, kneel, crouch or crawl between 1 and 33% of the time (applies to field position only).

  • This position requires the ability to lift up to 50 pounds between 1 and 33% of the time.

Specialized Knowledge & Skills Requirements

  • Demonstrated experience providing customer-driven solutions, support or service.

  • Demonstrated experience handling 1st and 3rd party, multi-line claims.

  • Demonstrated experience handling simple to moderately complex.

  • Extensive knowledge and understanding of policies and endorsements.

  • Extensive knowledge of each phase of the claim handling process.

Prior experience writing estimates using Xactimate preferred.

Prior Experience using Guidewire preferred.

Prior experience handling claims in the field preferred (1-3 years)

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.


At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That’s why, for over 90 years, we’ve made it our mission to protect those dreams. It’s all part of who we are and who we’ll always be – innovative, caring, agile, trustworthy, transparent and passionate. We’re a strong, forward-looking company and a proven leader in our industry. And if you’re looking to make a difference, we’re looking for you.

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