Experience Inc. Jobs

Description

Become a pivotal player with AWS Tech U in driving meaningful change within our dynamic organization. In this multifaceted role, you will own the strategic direction of high-impact technical training programs, forging strong customer relationships and ensuring seamless end-to-end delivery. Leveraging your eye for quality assurance and process improvement, you will optimize program effectiveness, aligning content and communications to meet evolving customer needs. As a creative problem-solver, you will identify new growth opportunities, test innovative ideas, and use data-driven insights to continually enhance our impact. Equally important, you will provide coaching and mentorship to learners, contributing to content development that elevates our expertise.

Key job responsibilities

• Own program strategy, communicating results and influencing senior leadership

• Drive relationship between engagement resources and customers

• Manage the end-to-end delivery of engagements

• Drive quality assurance and lead process improvement for the program

• Content delivery and support, creating an inclusive learning environment per program requirements (Professional skills/business acumen)

• Manage program communications (from delivery to Tech U and its customers)

• Identify/nurture new business opportunities and maintain strong relationship with stakeholders to understand customer needs/challenges and align Tech U engagements (Owning business managers relationship)

• Identify and test new ideas on how to further improve our effectiveness

• Use data and metrics to determine and drive improvements

• Provide coaching and mentorship to program participants and alumni

• Contribute to content development

• Ability to travel 10-20%

• Work closer to partners, customers and engagements (On-site)

Basic Qualifications

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• 5+ years of program or project management experience

• 2+ years of managing stakeholders in cross-functional project experience

• Experience using data and metrics to determine and drive improvements

• Bachelor's degree

• Native Japanese speaker with advanced English proficiency

Preferred Qualifications

• Excellent verbal and written communication skills

• AWS certification

• 5+ years of adult learning and education program experience

• Recent experience in a fast-paced, multinational technology company

• Advanced Korean and/or Mandarin proficiency