Experience Inc. Jobs

Description

On September 20th 2017, Amazon.co.jp announced the launch of “Amazon Business”, a new marketplace to meet the procurement needs of businesses of every size – from small businesses to large multi-national organizations, as well as institutional buyers like universities, schools and public offices. “Amazon Business” customers benefit from a range of business-tailored features such as Pay by Invoice, and reporting and analytics to gain visibility into how their business is spending. Businesses can take advantage of business-exclusive pricing and quantity discounts, and a paid membership program called Business Prime. All of these are added to the selection, convenience and value customers expect from Amazon.

In order to address business customers’ needs across industries, we need to not only leverage global platform but also provide customized solutions to the customers.

This Senior Product Manager has a responsibility for ensuring customer experience for targeted segment of customers throughout a product/program lifecycle –i.e., s/he identifies opportunities and gaps in products/programs, defines requirements, verify products/programs closely collaborating with stakeholders like Sales & Marketing teams and Global Product Management teams and drive the launch of additional & new initiatives. Products/programs are mainly focus on enhancement of enterprise customers’ experience for registration process, business accounts, purchasing/shopping, delivery, tax, and other required products for specific segments such as educations and government. This position will be responsible for one of these areas.

Key job responsibilities

• Assess voice of customers, identify business opportunities, articulate required customer experience and clarify Japan specific requirements.

• Define those business requirements working closely with sales team and research team, control product development projects and verify / localize products to ensure customer experience working with global product management / development teams.

• Work closely with global Amazon Business product management team to understand mid-long term roadmap and reflect Japan specific requirements to roadmap.

• Work with Legal, Accounting, Finance, Treasury, Compliance and Tax to assess requirements.

• Keep leaderships updated on product roadmap, project status and issues / opportunities in products.

A day in the life

AM:

• Meeting with Global PM

• Document Review

PM:

• Team meeting

• Issue Management

• Document Writing

About the team

◆Visit Business Introduction and Employee Interviews (https://www.amazon.co.jp/b?ie=UTF8&node=6909360051)

◆Intake Cases (https://business.amazon.co.jp/ja/discover-more/customer-success/)

◆ Welfare

◆Working Location: Meguro, Tokyo

◆Fully Flex, Hybrid of remote work and at office.

6909360051, 5121540051, 262051cnsl,

Basic Qualifications

• Japanese: Advanced (able to negotiate externally, able to make presentations to management team)

• English: Intermediate (able to attend internal meetings, able to negotiate internally)

• 5+ years of product or program management, product marketing, business development or technology experience

• Bachelor's degree or equivalent

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience with feature delivery and tradeoffs of a product

• Experience as a product manager or owner

• Experience owning technology products

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights

• Experience working across functional teams and senior stakeholders