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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges. Following a human-centered approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.

The Role

ServiceNow is seeking a Senior Solution Architect that is a customer facing domain expert, drives innovative business solutions with our customers, by applying technical and business skills. This role is well versed in designing and architecting tailored solutions on the Now Platform as well as working with UX designers, developers to build and present solutions to customers. The Senior Solution Architect delivers strategic visions to executive audiences on the value of ServiceNow solutions. The candidate must be able to articulate the solution’s value message in front of both business and technical audiences.

You will partner with the sales, solution consulting and the wider ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role requires the ability to build stakeholder relationships, identify business challenges worth solving and also to work as part of a creative problem solving team to map out future state solutions underpinned by the ServiceNow platform.

The Senior Solution Architect will provide technical and business expertise to support customers with product and solution leadership during pre-sales engagements. This senior role serves as a value consultant who can go wide and deep on solution positioning during sales cycles.

What you get to do in this role:

• Work with sales teams and clients to identify business problems our team can help solve using our proven, design-led methodology

• Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform

• Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients

• Facilitate and lead design thinking led workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform.

• Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment

• Document and present technical solutions aligned with our client’s business problems

• Provide mentoring to solution consulting peers and other colleagues in the organization

• Interact with the wider ServiceNow community as a thought leader on innovative ways to leverage the Now Platform and products

• Present at executive briefings and marketing events

• Stay current with ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

To be successful in this role you have:

In order to be successful in this role, we are seeking someone who has:

• 5+ years of experience working in sales organisations as a senior solution consultant or similar role

• 3+ years of experience architecting and delivering complex solutions on the Now Platform or similar products

• Currently living in Japan and Authrorized to work in Japan

• Fluent in Japanese and English

• Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle

• Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes

• Fluency in third party integrations using web services, modern web application technology stacks

• Ability to quickly understand new technology through instruction and self-training

• Strong people development skills, including coaching and mentoring for technical roles

• Executive level presence and experience presenting to executive-level audiences

• Strong written and verbal communication skills

Relevant Mindset:

• Confident, collaborative, and flexible as a member and discipline leader in a cross-functional delivery squad where teamwork is imperative to drive better customer outcomes

• Comfort and ease in customer-facing meetings and workshops (contributing and planning sessions, co-facilitating)

• Ability to work collaboratively, independently, and as a motivated self-starter

• An endless supply of passion and curiosity in developing, making and problem-solving

• Expected Travel: 25-30%

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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