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You will be part of our Operational Key Account Team and drive Operational Excellence + Process Improvements to maximize satisfaction of our Key Customers.

Your Role

Your main goal is to manage Customer expectations and to fulfill our Customer Promise.

Your Responsibilities

• To establish + maintain customer relationships; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.

• To clarify, negotiate if needed, and formalize operational requirements with our customer.

• To increase customer satisfaction and loyalty through design and implementation of customer-specific solutions.

• To facilitate new business by acting as a subject matter expert on our service offerings and operational capabilities.

• To serve as a facilitator and single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations.

• To identify operational risks and ensure all relevant parties are informed.

• To act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization.

• To create and maintain the SOP.

• To support set up in our operational systems and process automation.

• To negotiate and formalize customer Key Performance Indicators in cooperation with GKAM & KAM and Operational Management.

• To facilitate development of reports for KPI measurements and monitoring of operational performance.

• To analyze root causes of non-performance and drive internal operational improvements.

• To develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on global level as required; assist KAM in preparation of Business Review presentations.

Your Skills and Experiences

• You have a profoundknowledge of our operational processes + systems and are experienced in Sea Logistics.

• You are able to work independently and self- organized with flexibility to adapt and re- arrange priorities depending oncustomer requirements.

• You will be successful in this role because ofyour strong customer- and solution-orientedmindset and your communication skills;these are the key attributes we are looking for.

Good Reasons to Join

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.