Experience Inc. Jobs

Description

At Amazon our mission is to be the most customer-centric company on earth, and provide our customers with the best experience possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service by pioneering new products and offerings in the last mile delivery space. Come join the team and help us work hard, have fun, and make history!

We are looking for a Program Manager, Change Management to lead emerging last mile business verticals for DSP (Delivery Service Partners) programs, driving execution and launching of new projects, technology, innovation, and product features in APAC. This role will be integral in helping Amazon build the most advanced and safe last mile delivery network globally, partnering with the business team to roll out initiatives including new Fleet, Safety programs, and Operational Processes.

The position will be responsible for managing multiple large-scale, high-profile projects within our Programs team, owning schedules, outlining key milestones, and ensuring deliverables are met. The ideal candidate will work closely with project owners and a broad set of stakeholders, collaborating with the worldwide change management community in other countries to support Amazon's growing Last Mile logistics business.

More Information

・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

・Job:Project Management (https://www.amazon.co.jp/b?node=5609904051)

・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Key job responsibilities

• Collaborate with project owners to drive new initiatives in areas such as capacity, performance, technology, compliance, and safety-related programs

• Evaluate programs from risk and operational perspectives, align with stakeholders including leadership, and develop and execute implementation strategies

• Develop and enhance services, tools, and processes that enable business growth and improvement while maintaining high standards for customer experience

• Proactively identify, assess, and mitigate risks; resolve critical issues; manage escalations; anticipate and make trade-offs; and propose innovative solutions to keep initiatives moving forward

• Foster strong relationships and collaborate effectively with cross-functional teams to ensure seamless execution and process excellence

• Guide project owners in developing, reviewing, aligning, and executing programs appropriately; support continuous improvement through follow-up and learning from both successful and unsuccessful program executions

• Champion the interests of Delivery Service Partners (DSPs) and consistently work to simplify and enhance their experience and that of their drivers

A day in the life

In this role, you will daily assess the development of initiatives, ensuring we're pursuing the right objectives, executing them correctly, and have appropriate launch plans for our services and products. You'll engage extensively with internal and external stakeholders to facilitate smooth business changes from initiation through closure, encompassing assessment, development, analysis, and implementation phases.

You will provide guidance to business owners, feature owners, change requesters, and leadership on high-stakes decisions throughout the process. Your responsibilities include ensuring successful project launches and product feature releases while maintaining acceptable business risk levels. This involves managing changes from upstream to downstream and supporting project owners and business partners in overcoming obstacles.

As a crucial team member supporting Last Mile delivery program management, you'll report to the Manager in Tokyo, Japan. You'll work closely with various teams including local technology, business, operations, field, compliance, communication, experience, finance, and legal teams. Additionally, you'll collaborate with North American, European, and Worldwide Change Management communities to proactively enhance processes.

About the team

The DSP Programs team is a core strategic unit within AMZL, overseeing Amazon's in-house last mile delivery services. Our scope extends beyond program management to product development and solution creation, addressing challenges in the dynamic logistics landscape across Japan and APAC. We drive initiatives and processes that foster network growth and expansion in delivery services.

Working in close collaboration with worldwide and local teams, we focus on expanding delivery volume, formulating mid and long-term strategies, developing product toolsets, and conducting data analytics. Our responsibilities also encompass change management, identifying regulatory risks, supporting mitigation design, maintaining compliance standards, and implementing changes in our evolving DSP programs.

Our team culture is characterized by a hands-on, low-ego approach, emphasizing continuous improvement through close collaboration. We operate with a high degree of mutual trust and support, consistently proposing innovative working methods and solutions. Our commitment to personal and collective growth is evident in how we develop our people, expand our knowledge base, share insights, evolve our practices, and achieve results together.

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of working cross functionally with tech and non-tech teams experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Bachelor's degree

• Experience defining program requirements and using data and metrics to determine improvements

• Business level of English and Japanese

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

• Excited about working in a diverse group and contributing to an inclusive culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.