Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

International Operational Excellence (“IOE”) organization is responsible for supporting our international Issuing and our international Acquiring businesses across 27 markets in ensuring a robust first line of defense, and in playing an active role in supporting the Business meet its growth objectives whilst demonstrating an effective control framework.

Our organization helps our international businesses manage risk, respond to new regulation, and develop new products whilst creating and nurturing effective partnerships across multiple key stakeholders across the organization. The organization also leads an enterprise-wide International Financial Crimes Transformation program and an international first line privacy function designed to strengthen our enterprise-wide controls around privacy and information protection.

Job Responsibilities

This role will report to the Director, International Operational Excellence, based in Tokyo, Japan. The main responsibility of this position is to support the overall implementation and execution of business compliance, risk control and governance activities/programs for the Japan market.

This position will be a trusted advisor supporting the business on managing risk; ensuring strong control focus is integrated into day to day operations; local legal entities operational risk processes are appropriately managed; ensuring issues and risks are managed fast and effectively with root causes identified and addressed; and in supporting business initiatives to enable strong business growth in the market. Coverage of the roles and responsibilities include the following:

• Drive risk assessments for new products and capabilities, work with business to ensure risk mitigation and controls in place for anticipated risks and monitor through post implementation

• Support in Process Risk Self-Assessment (PRSA) and Business Self Testing (BST) to ensure they are carried out in a timely manner with appropriate alignments

• Support robust AXP Audit program management, driving strong business engagement, and prompt accurate responses to validate findings, ensuring any Management Action Plans (MAPs) have achievable and sustainable action plans

• Partner with business and support the Issues Management process by ensuring appropriate action plans are in place, progress is made against milestones, and controls are enhanced to prevent issue reoccurrence

• Facilitate implementation of Regulatory Change Management applicable to the market through partnership with Compliance, General Counsel’s Organization, and business

• Review marketing campaign to ensure offers in line with AXP policies and controls in place for anticipated risks

• Facilitate sound legal entity governance, including coordination of market risk committee, and ensure governance framework adopted across the market is aligned with AXP Governance Standards and meets external regulatory requirements

• Lead and support the education and awareness of employees regarding operational risk management and internal control matters

• Develop and maintain strong working relationships with the business teams and critical stakeholders in the market and across the organization

• Guide and support business in identifying process deficiencies, controls weaknesses and provide recommendations on solutions to best mitigate them

Qualifications

• Experience in Operational Risk, Compliance, Internal Control, Information Security, or a related risk and control area, ideally in more than one of these disciplines.

• Demonstrate excellent interpersonal skills including collaborating and influencing abilities with proven ability to operate successfully across matrix organization and without direct authority

• Exceptional communication skills and demonstrated experience effectively across all levels and working with senior leaders

• Ability to build relationships, influence decisions, and partner with stakeholders to deliver on shared objectives

• Ability to provide practical thinking and solutions to issues and risks

• Strong project and process management skills; Proven ability to handle multiple priorities simultaneously as well as frequent ad-hoc requests

• An open and growth mindset with nimble learning agility to identify and drive new thinking

• Fluency in English and Japanese

• In-depth knowledge of Japan market business and processes preferred

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Operations

Primary Location: Japan-Tokyo-Minato-ku

Schedule Full-time

Req ID: 24001145