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Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Buy-side Enterprise Support team is responsible for supporting our most sophisticated global buy-side customers who subscribe to our portfolio enterprise reporting and order management system solutions.

Powered by an unparalleled combination of automation, innovation, access and service, Bloomberg Asset and Investment Manager (AIM) delivers global, multi-asset solutions for front-end portfolio management, trading, and operations. Our comprehensive suite of enterprise solutions help buy-side firms to generate alpha, service clients, remain compliant, and grow profits in the face of change. These integrated services are tailored to our clients' needs to increase efficiency and productivity.

What's the role?

There is an exciting opportunity for a talented professional to join the team as an AIM Enterprise Relationship Support (ERS) Representative based in Tokyo. The ERS position is a client facing role, acting as a product subject matter expert in liaising with portfolio managers, traders, risk and performance analysts, and back/middle-office professionals. This position requires a consultative approach, a culture of ownership, and strong problem-solving skills, complemented with solid interpersonal skills. Daily work will include establishing a trusted adviser relationship with key clients to ensure their full satisfaction and success with the AIM product.

We’ll trust you to:

• Develop a deepunderstanding of our AIM product offering and aligned clients in order todeliver the highest level of service to Bloomberg’s most strategiccustomers

• Provideoperational support on AIM functionality, integrations, and feeds withproactive monitoring and client communication if an issue is detected

• Identifysystemic issues, escalate appropriately by representing client impactinternally

• Maintain clientworkflow diagrams and runbooks documenting custom and critical systemworkflows, integrations, feeds, and settings to enable the ERS team toprovide a consistent service that is personalized to the specificcustomer’s use of the system

• Provideguidance and consultation on optimizing system performance as well aspreparing and delivering service and system performance reviews toexecutive stakeholders

• Build andmaintain relationships with key client technology and businessstakeholders and act as their point of contact for production supportissues and requests

• Monitor,facilitate, and consult with clients throughout the full technologyrelease cycle

• Collaborateextensively across Bloomberg to improve our clients’ experience andoverall performance of our technology

• Providedetailed feedback from clients to product managers to better improve ourproducts

• Continuallylook for ways to improve workflows and partner with our engineering teamsto enhance operational tools

You'll need to have:

• Minimum 3 yearsof experience working in buy-side financial institutions or experience infinancial technology supporting buy-side clients

• Excellentcommunication skills, both verbal and written, in English and Japanese

• Stronganalytical skills to evaluate problems and provide solutions

• Understandingof workflows used by buy-side clients

• The ambition totake ownership and responsibility of clients, their questions, issues andrequests, and handle them effectively through to final resolution

• Curiosity andaptitude to pick up new technologies and procedures

• The ability toeffectively communicate technical and complex issues in a simplisticmanner to various audiences

• A positiveattitude and appetite to go the extra mile for clients and the team

We’d love to see:

• Python and SQLknowledge

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/products/trading/order-management-system/aim/

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about ouroffice and benefits:

Tokyo | www.bloomberg.com/tokyo