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S&P Global Customer Success Representative in Tokyo, Japan

About the Role:

Responsibilities

  • Establish and own the relationship with assigned clients across new and existing customers

  • Monitoring and driving usage and product adoption, proactively contacting clients to improve their utilisation and demonstrate how they can maximize value from the product or service

  • Enhancing the customer experience; reviewing and recommending improvements, where necessary, to continually exceed customer expectations

  • Lead customer meetings including presentations and demonstrations up to executive level

  • Help cultivate a sense of priority, professionalism and execution that establishes a new level of expected client experience

  • Understand customer needs and develop plans to address them

  • Be the voice of the customer and the customer advocate at OSTTRA, collaborating with our Product Strategy, Business Development, professional Services, Operations and Sales teams

  • Handle and resolve customer requests and complaints quickly and effectively

  • Develop a comprehensive knowledge of OSTTRA products & Services

  • In addition to the duties listed, the employee may, from time to time, be required to perform other duties assigned by their manager

What We’re Looking For:

  • A sound knowledge of financial markets and market participants

  • 3 - 5 years in a related function with direct customer advocacy and engagement experience

  • Experience with at least with one of the following OSTTRA business (Traiana, MarkitServ 0r TriOptima)

  • Competent at running meetings & presentations for clients

  • Fluency in Japanese and at least 1 or more language is a plus

  • Exceptional verbal, written, social and interpersonal skills, as well as expertise in building long-term strategic relationships

  • Strong client services orientation: listening, critical thinking, analytical skills and a high degree of empathy

  • Active team player who thrives in a multi-tasking environment and can adjust priorities on the fly while still having the ability to focus on details

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at www.osttra.com .

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

  • Health & Wellness: Health care coverage designed for the mind and body.

  • Flexible Downtime: Generous time off helps keep you energized for your time on.

  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Job ID: 300242

Posted On: 2024-04-23

Location: Tokyo, Japan

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