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Associate Director, Patient & Caregiver Solutions Marketing (PH & Retina)-Titusville, NJ - 2406196213W

Description

Johnson and Johnson is recruiting for an Associate Director of Patient and Caregiver Solutions Marketing (PH & Retina) to be based in Titusville, NJ.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

We are J&JIM. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

JJIM is committed to raising the bar on patient experience (Px), through the Patient Engagement and Customer Solutions (PECS) organization – that will create more personalized, seamless, and supportive experiences for patients starting treatments across the JJIM portfolio.

Patient and Caregiver Solutions is responsible for leading the strategy and continuous optimization of patient and caregiver support services across the J&JIM NA portfolio. The Associate Director of Patient and Caregiver Solutions Marketing in Pulmonary Hypertension (PH) and Retina will be responsible for managing and evolving patient and caregiver support programs across the portfolio of PH products and support the development of the Retina Patient Support Program

You will be working closely with the PH and Retina patient experience team and other patient solutions teams to develop, deliver, measure, and optimize the patient journey, and ensuring that more patients can start and stay on therapy. You will also work across brand marketing, medical affairs, market access, IT, procurement, legal, finance, healthcare compliance, training, privacy, policy and advocacy to deliver a patient experience that delights the patient and supports business strategy and objectives. As a member of the PECS Patient and Caregiver Solutions team, you will also work closely with team members who support other brands across the J&JIM NA portfolio to leverage and develop best practices and innovative patient support solutions.

A Day in the Life

Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients and their caregivers, the decision to start or stop a treatment is overwhelming. J&JIM recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Day-to-day responsibilities for the Associate Director, Patient and Caregiver Solutions PH and Retina include:

• Px Strategy & Design: Lead the strategy, design, and evolution of our patient solutions; partnering closely with PH/Retina - Px strategy leads, brand team, and agency partners to inform the patient and caregiver needs; use trends in program utilization, voice of patient, voice of customer, and industry trends to inform recommendations for existing patient support programs and future evolution

• People Development: Coach, develop, and motivate direct reports; Inspire a purpose driven culture and create conditions of success for the team

• Px Requirements: Develop detailed functional, design requirements, and service integrations for patient and caregivers support programs; partners across PECS operations to create an integrated experience

• Integrated Px: Partner with Px solutions and cross-functional teams to deliver an integrated and seamless end to end experience for patients and their caregivers

• Operational Excellence: Use patient analytics, voice of customer, benchmarking, and compliance monitoring to inform continued optimization of program performance (KPI attainment, efficiency, cycle time); Identify operational enhancements including training, technology, tools, staffing, and incentives and support sharing of best practices across the portfolio; effectively communicate and manage internal and external stakeholders to ensure successful delivery

• Program Operations & Compliance: Own the on-going program development with partner suppliers (i.e. patient program vendors and agencies) in accordance with regulations & internal policy. This includes program approvals (legal, compliance, privacy), negotiation & contracting, fair market value assessments, SOPs, training, and compliance monitoring

• Measurement & Reporting: Partners to develop goals and KPIs that reflect PH/Retina brand strategies; presents performance summaries (operational and impact metrics)

• Budgeting: Proactively monitors and manages spend with associated initiatives

• Strategic Planning: Monitor trends in policy, supplier capabilities, innovation, and patient engagement to inform proactive changes to patient and caregiver initiatives

• Culture: Foster a culture of learning, smart risk-taking and experimentation within team and through supplier partners

• Diversity, Equity, and Inclusion: an inclusive and equitable environment in support of the company’s commitment to equal employment opportunity and the value of a diverse workforce

• Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about – and you hold your team and your suppliers to that high standard. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short – you learn from it.

Qualifications

• Bachelor's Degree required

• A minimum of 8 years of diverse healthcare business experience (EX: sales, marketing, payer/access experience, operations, supply chain, analytics) is required, of which 2 years demonstrated marketing and/or customer service experience.

• Experience in more than one of the areas below is required (a mix of experiences across several of these domains is preferred):

• Services, and/or customer experience marketing

• Patient support services

• Strategy development

• Program/Service Design

• Working across a matrixed organization

• Training and development

• Operations strategy and management

• Change management

• Agile methodology, design thinking, cocreation

• P&L management

• Experience managing multiple demands and priorities on time, leading without authority, gaining alignment, and driving decision-making is crucial to the success of this position

• Value Creation. Expertise in uncovering rich insights and delivering strategy and solutions with demonstrated patient and business impact.

• Communication. The ability to tell a compelling story – leveraging strong verbal and written communication skills – is required.

• Relationship building. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of customers and colleagues.

• Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.

• Vendor Management and Operations Excellence. Ability to partner and work with multiple agencies/vendors, manage budgets and projects, cross-functionally, cross-geography, and with cross-company teams

• Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.

• Accountability. Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.

• Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.

• Travel. This position is based in Titusville, NJ and may require up to 25% domestic travel.

The base pay range for this position is $118,000 to $203,550. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.

Information on benefits can be viewed by following this link: https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

Primary Location NA-US-New Jersey-Titusville

Organization Johnson & Johnson Health Care Systems Inc. (6077)

Travel Yes, 25 % of the Time

Job Function Strategic Marketing

Req ID: 2406196213W