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Family Resource Home Care Home Care Case Supervisor in Tigard, Oregon

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

We are seeking an outgoing, motivated and humble Client Care Supervisor (CCS) to join our team. As a CCS, you will play a crucial role in driving our business growth and ensuring the well-being of our clients. Your responsibilities will encompass sales/business development, client relationship management, and care plan oversight. You will work closely with our branch staff to develop and implement growth strategies.


  • Conduct assessments and evaluations for potential clients, understanding their specific needs and preferences.

  • Build rapport with potential clients and their families to establish trust and confidence in our services.

  • Bring on new clients by presenting customized care plans and service offerings.

  • Develop and maintain strong relationships with current clients and their families.

  • Stay informed about clients' evolving health conditions and needs, ensuring the delivery of appropriate care.

  • Provide exceptional customer service, promptly addressing any concerns or inquiries.

  • Regularly visit clients at their homes to assess their well-being and address any issues or improvements needed.

  • Review and update care plans as needed, considering clients' evolving requirements.

  • Ensure accurate and up-to-date documentation of client profiles and notes.

  • Provide clear directions for caregivers to reference when working with clients

  • Work with the Branch Manager and Caregiver Manager to develop business growth strategies.

  • Identify opportunities to increase billable hours and expand our service offerings.

  • Implement marketing and outreach initiatives to attract new clients and enhance our community presence.

Requirements & Qualifications

  • 2+ years of experience in sales, marketing or business development; healthcare or home care setting preferred.

  • Proven ability to meet and exceed position quotas and/or goals

  • Excellent written communication skills

  • Strong interpersonal and communication skills.

  • Customer-focused with a genuine passion for quality care and compassion.

  • Outgoing, personable, and able to build lasting relationships with clients.

  • Ability to work independently and in a team.

  • Comfortable working in the field, conducting assessments and client visits.

  • Must have a valid driver's license, auto insurance, clean driving record and access to a vehicle

Work Schedule and Info

Our typical office hours are Monday – Friday, 8am-5pm. You will spend 25% of your time in an office environment indoors. The additional 75% of your time will be in various client homes performing assessments or observations.

What We Offer

  • Full time salary plus performance based incentives

  • Comprehensive benefits - health, dental, vision

  • $50/month personal device stipend

  • Paid Mileage: We provide a per mile reimbursement.

  • Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.

  • Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that!

  • 10 Paid Holidays: Enjoy time with friends and family during the holidays.

  • Ongoing training and professional development opportunities

  • Company matching 401(k)