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DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page. __ Position Overview:The Senior Manager, Outbound is responsible for managing and developing leaders of people and potentially individual contributors. This position ensures business objectives aligning to PDC strategy and policy are accomplished through established, implemented and executed plans & tactic. The position's focus is on anticipating future business need, determining organization objectives, monitoring the progress of projects and initiatives, and taking appropriate action when needed. The mission of this role is to provide the leadership, experience and guidance required to drive the technical aspects of delivering high-quality, best-in-class outbound service with a high level of customer satisfaction. Responsibilities: Manage a team of Managers, Senior Supervisors and Supervisors in the Picking, Packaging, shipping Departments. Provides direction and guidance through both delegation and leadership of others Plan, organize and control all activities of the department. Participates in developing and ensuring overall department goals, objectives and KPIs are achieved and in alignment with corporate strategy. Accountable for the performance of a team within own discipline based on departmental strategy & KPIs. Administering escalated performance/disciplinary action (i.e. policy violation/PIP) Lead, plan and organize department staff meetings. Provide business and team updates. Ensure that action items are completed in a timely manner. Identify opportunities for team and|or Manager/supervisor development (e.g. hard or soft skill) to ensure industry and corporate standards are met; partner with HR to develop and organize development activities Build strong relationships with internal stakeholders to understand and evaluate business priorities, define requirements, and establish information-sharing mechanisms. Work alongside stakeholders and peers to implement product and service solutions. Bring a strategic, long-term, and informed perspective on issues and/ or ideas to move the business forward. Gain consensus and influence action at all levels of the organization to meet set goals and objectives. Becomes actively involved in daily operations only when required to avoid issues or resolve complex problems. Act as a change agent who is able to gain consensus and influence action Adapt plans and priorities to meet service and/or operational challenges Develops, organizes, and leads team of professional level employees to execute functional strategies set by senior management. Develops and adapts plans and priorities to address resource and ensure operational excellence This job description is not exhaustive. Other duties and responsibilities will be expected as a part of this role. Education & Experience 8+ years of experience in PDC/warehouse environment or other relevant work experience Bachelor's Degree, preferred Demonstrated strong understanding of BI tools and the underlying data Demonstrated ability to build strong relationships, work effectively in a team environment, negotiate diplomatically and work well under pressure Preferred Qualifications: Knowledge of WMS (warehouse management systems) Microstrategy KiSoft Knapp/MTS Power BI reporting SQP Dashboard Experience with the electronic component distribution industry Strong knowledge of Digikey brand and it's principles Physical Requirements: Able to twist or bend and occasionally climb stairs Able to reach with hands and arms above shoulder level Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to k yboard, mouse and screen Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body Capable of spending 8-10 hours walking/standing on concrete Capable of lifting up to 50 lbs. from floor to shoulder height . Know Your Rights: Workplace Discrimination is Illegal Pay Transparency Digi-Key Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.