Experience Inc. Jobs

Job Family: Customer Services

Req ID: 435766

"We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries!!

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE"

Roles & Responsibilities :

1.Overall business in-charge for set of customers, responsible for monthly Revenue, Collection & Profit of the territory

2. People Management - Identify competency, train, coach, motivate, plan career for team members & evaluate their competencies.

3. Customer Relationship Management - Coordinate with internal & external stakeholders for service deliveries with defined SLA. Addressing customer concerns & maintain long term relationship.

4. Daily interaction with Customers, responsible for Break down calls management, responsible for scheduling PPM's.

5. Project planning and timely execution.

Key Functional Skills :

Excellent communication and customer relationship management, Previous Operations experience required, The ability to negotiate with and influence others.

Willingness and ability to travel 30% to 40% of the time, depending on the position and Mumbai Operations Service lead role.

Past Experience :

Previous sales experience required. 6-8 years of overall experience in IBMS industry.

Product Knowledge :

Building Automation, Fire Alarm, CCTV, Access Control, Gas suppression System

Qualifications :

Engineering Degree (preferred) or Diploma and preferably in Electronics, Instrumentation E &TC, Electrical

Soft Skills :

Willingness to learn, Self-driven, Determined to succeed in tough competitive environment, Ability to drive consensus across multiple stakeholders with conflicting expectations, both internal and external.

"WE DON'T NEED SUPERHEROES, JUST SUPER MINDS!

WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU?

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow

Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers"