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Dell Event Technology Lead in Texas

Event Technology Lead

Join us as a Consultant on our Business Operations team in the United States to do the best work of your career and make a profound social impact.

What you’ll achieve

As the Event Technology Lead , you will be responsible for guiding our stakeholders into the event journey and ensure the overall experience continuity across the event journey. You will lead the event technologists to scale the work and deliver the best customer experience, you will also work closely with the product management team to keep refining our product.

You will:

  • Function as the liaison between business stakeholders and the production team throughout the event project cycles, ensure the successful delivery of the event, and regularly communicate on progress and status.

  • Assemble and maintain event delivery roadmap and calendar in partnership with the stakeholders and manage team capacity.

  • Support the business stakeholder to transition to new tools and processes, facilitate and inform about the upcoming changes, additional functionalities, and new processes.

  • Develop and document specific recommendations on how to drive customer engagement, product purchase and satisfaction.

  • Understand, leverage and document existing processes and define pain points & opportunities,

  • Elicit detailed product requirements based on business and user needs. Maintain requirement documentation for reference collect, analyze, synthesize, and report on voice of the customer feedback.

  • Validate the experience for new functionality with the product team

  • Work with the delivery teams to ensure the progress of the event assembling and data flow.

  • Be involved in development projects to ensure system enhancements follow the product requirements and meet or exceed user and stakeholder expectations. Perform user acceptance testing with the event technical production team

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

  • PhD or MBA required

  • Minimum of 10 years of work experience

  • Must have PMI certification or equivalent (knowledge of scope, risk, and time management are mandatory)

  • Excellent communication skills in English (spoken and written).

  • Must have team leadership experience for at least 3 years

Desirable Requirements

  • Proven track record in delivering results and improving processes

  • Experience supporting live streaming or video technology

  • Experience in Marketing creating and improving customers experience and journey

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .