Job Information
Express Employment Professionals Technical Support Specialist -Texarkana, AR in Texarkana, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4413515
We are seeking a skilled and dedicated Technical Support Specialist to join our team. This role is responsible for providing information system administration, monitoring, technical support, and troubleshooting for our wide area network (WAN) across a six-county area, with primary operations in Texarkana, AR. The successful candidate will be proactive in ensuring network security, diagnosing and resolving technology issues, and delivering excellent support to end-users in a timely and efficient manner.
Key Responsibilities:
- Network Monitoring & Security: Monitor the WAN for any security vulnerabilities or issues, ensuring the integrity and performance of network systems.
- Troubleshooting & Technical Support: Diagnose and resolve technology issues related to network connectivity, workstations, printers, and software applications. Provide direct support to employees within the service area.
- Client/Server Administration: Install, configure, and maintain client/server hardware and software, ensuring smooth operations and resolving technical problems as they arise.
- Database & System Management: Manage database administration, support Active Directory, and ensure the proper functioning of Electronic Health Records (EHR) systems.
- Hardware Repairs: Provide minor hardware repairs on workstations, printers, and network equipment as necessary.
- Training: Participate in training sessions for end-users on new systems, software upgrades, and other technological changes.
- Collaboration: Work independently and as part of a team to manage and prioritize multiple tasks effectively. Collaborate with employees, management, and business associates, bridging the gap between technical and non-technical backgrounds.