Experience Inc. Jobs

You belong at Union!

The Customer Experience Analytic Specialist plays a key role in providing the highest quality of patient care while the patient is in at Union Health.

This position is responsible for analyzing data to enhance the experiences of both employees and customers. This role involves gathering and interpreting data, identifying trends, and providing actionable insights to improve overall satisfaction and operational efficiency.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

• Part-time and Full-time schedules

• Comprehensive Benefits

• Paid Time Off starting day one.

• Tuition reimbursement up to $5,250 each year.

• Career Paths

• Success Sharing

• 403b Retirement Employer Match.

• Much More!

  Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.

  How can we help? Call us at 812-238-7827 or email us at recruiting@union.health

  Customer Experience Analytic Specialist Details

  Essential Job Duties:

• Data Collection and Analysis

• Partner with appropriate stakeholders in the purposes and process of patient and co-worker listening strategies.

• Collect and analyze data from various sources including surveys.

• Reporting and Visualization:

• Develop and deliver regular reports and presentations that convey key insights and recommendations from stakeholders.

• Create visualizations and dashboards to help communicate data findings effectively.

• Employee Experience Improvement:

• Analyze employee feedback to identify areas for improvement in workplace culture, engagement, and productivity.

• Customer Experience Improvement:

• Evaluate customer feedback and service data to determine trends and areas for improvement.

• Collaborate with customer service teams to develop and implement initiatives that enhance customer satisfaction.

• Strategic planning:

• Work closely with cross-functional teams, including HR, Marketing, Customer Service, and IT, to ensure alignment on experience improvement initiatives.

• Act as a liaison between data analysts and business units to ensure insights are actionable and relevant.

• Continuous Improvement:

• Stay up-to-date with latest industry trends and best practices in experience analytics.

• Proactively seek opportunities to enhance existing analytics processes and methodologies.

  Qualifications:

• Bachelor’s degree in Data Analytics, Business Administration, Human Resources, Marketing, or a related Field.

• Master’s degree preferred.

• Qualtrics experience preferred, must have proficiency with analytic tools.

• Proven experience in data analysis, preferably within employee and customer experience contexts.

• Strong analytical skills with the ability to interpret complex data sets.

• Excellent communication skills, both written and verbal, with the ability to present findings to a non-technical audience.

• Strong problem-solving skills and attention to detail.

• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

  Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role. We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

  As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status. #CA-L-SS