Experience Inc. Jobs

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Mexico (MX) Amazon Transportation Services (ATS) is a high-powered dynamic team shaping the middle-mile transportation execution and developing innovative transportation management concepts to improve and enhance the Amazon Transportation Network to ultimately drive the best customer experience in a reliable and cost-efficient manner, every time.

The MX ATS Transportation Operation Management (TOM) team is looking for a Regional Operations Manager with strong delivery record and leadership experience to own and execute strategic and cross-functional yard operations

Job requirement:

• Fluent in Spanish

• Travel within Mexico in their specific region

Key job responsibilities

• Own TOM field operations and projects in the MX Fulfillment Center (FC) Tepozotlán Región

• Own the overall safety, quality, performance, and customer experience for yard management activities in the region

• Manage a group of TOM Area Managers within regional cluster.

• Drive a performance culture, instill ownership and create a high-performing team

• Launch the TOM function to cover new FCs and Sort Centers (SC) launches in MX

• Set and clarify requirements and expectations with the FCs and SCs Senior Operations Managers, negotiate when needed.

• Establish and own performance metrics and communicate them to TOM leadership

• Drive creation of safety and quality initiatives, process change initiatives and other Lean initiatives to meet and exceed the business plans

• Take proactive steps to ensure that best practices are shared across all departments, shifts, and among the network

• Work closely with the sites’ support staff (People eXperience Technology (PXT), Finance, Facilities, Safety, Information Technology (IT) and Site leadership) to build and secure support and resources for projects and initiatives in their sites

• Drive and rollout the tech initiatives for step changes in yard performances

A day in the life

As part of Amazon Transportation Services (ATS), you’ll be welcomed into a diverse team that plays a central role in our success. Using road and air transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we leverage our people's expertise to get packages to their destination – quickly, conveniently and sustainably.

Basic Qualifications

• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• 5+ years of employee and performance management experience

• English and Spanish Fluent

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience