Job Information
Unifrax Customer Service in Teplice, Czech Republic
Job Requirements
Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products and product availability to provide a communications link to the customer. Records and processes routine orders and/or inquiries received by mail, telephone, and/or through customer personal contact. Provides pricing, availability, and schedule information within established guidelines. Suggests alternative products or services to meet customer needs. Checks and approves credit within established limitations and confirms orders. Obtains resolution of routine customer complaints and issues. Tracks order activity, and alerts appropriate staff of any potential delivery problems. Interacts with sales staff only for clarification of issues; does not interact with supply chain/logistics or manufacturing staff.