Experience Inc. Jobs

Description

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Selling Partner engagement and satisfaction, and build scalable solutions. We are looking to hire a Senior Sales Operations (Ops) Manager who is responsible in developing a joint outreach roadmap between our Customer Success Managers and respective central initiative owners. This individual will also be responsible for developing a series of closed loop mechanisms to audit the quality of these engagements and subsequently providing actionable insights back to stakeholders at scale.

About You:

You have demonstrated experience in building roadmaps, measuring and driving complex tasks and projects.

You embrace ambiguity and work to bring clarity to problem statements and escalate workstream blockers appropriately.

You have a record of accomplishment in launching brand new initiatives and driving multi-year investments in annual planning cycles.

You combine thought leadership, pragmatism, and analytical rigor with enthusiasm for diving deeper into existing processes and tirelessly looking for opportunities to "Drive Change" in the organization without direct influence.

You have an exceptional ability to balance creative thinking with strong business judgment and analytical skills; you understand and can define the inputs and outputs of your business.

You have a strong work ethic and an ability to identify and solve complex problems.

You are a strong written and verbal communicator; you can explain complex concepts and issues clearly and efficiently.

You can work with others or independently; you can identify and act upon an opportunity or problem without explicit instructions.

You exhibit strong integrity and ability to follow through on commitments and deadlines.

You can think both strategically and tactically and to drive execution.

You are equally comfortable with long-term planning and day-to-day progress tracking and execution.

Key job responsibilities

• Simultaneously develop detailed roadmaps for multiple projects

• Support strategic planning that focuses on driving process improvements and customer experience enhancements

• Set, influence, distribute and achieve against a core set of goals

• Identify opportunities for automation and simplification

• Build relationships with key stakeholders across the business to define needs and deliver holistic solutions

• Author and deliver executive level reporting, including weekly, monthly, and quarterly business reviews

Basic Qualifications

• 5+ years proven project management ability that shows how to organize, find solutions, and follow through to a successful conclusion.

• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field

• Exhibits sound business judgment and a proven ability to influence others

• Strong written and verbal communication skills with a track record of presenting to senior management and delivering VP ready docs/roadmaps

Preferred Qualifications

• 5+ years of experience in a senior leadership role in Sales Operations, Sales Strategy, Finance, or Business Development

• Familiarity with Structured Query Language (SQL) and data visualization tools such as Tableau.

• Practical experience with requirement gathering for analytics solutions (end-to-end) over multiple technologies, size, and scale of projects.

• Project/Program Management Certification: PMP, or equivalent, Lean Six Sigma.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.