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Bank of the West Product Support Assoc II in Tempe, Arizona

Product Support Assoc II


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

“To protect the health and safety of our employees and customers, Bank of the West requires all U.S. employees to provide proof of their vaccination status. Employees who are not fully vaccinated must undergo regular testing beginning May, 2022.”

Job Description Summary

Under direct supervision, provides support related to various basic to complex products. Assists in areas such as- coordinating tasks/activities to develop new products, understanding compliance with new regulations, implementing process improvements, and performing system upgrades or enhancements. Responsible for helping in the operational aspects of the business. May serve as a point of contact for audit, risk and compliance personnel. Researches and responds to questions from front office personnel and customers.

Essential Job Functions

  • Experience in Commercial Loan Servicing

  • Banking Applications and administrating user access

  • Experienced in SQL, Excel, and working with macros.

  • Experienced in working in a banking operational environment

Other Job Duties

  • May recommend process improvements to introduce efficiencies and/or strengthen controls.

  • Supports various other initiatives that support the business unit's objectives as needed.

  • Performs other duties as assigned.



  • Bachelor's Degree

Work Experience

  • P2 - 3 yrs Requires practical knowledge of job area typically obtained through advanced education combined with experience.Requires 3 years minimum prior relevant experience.


  • Strong knowledge of product line assigned including operational aspects. Complete understanding of product structures, systems and processes.

  • Analytical and research

  • Develop office procedures

  • Bank product and service knowledge

  • Presentation skills

  • Negotiation skills

  • Ability to handle multiple tasks and projects

  • Use personal computer

  • Fraud/Loss Prevention

  • Knowledge of fraud prevention techniques

  • Knowledge of IRIS platform

  • Strong research and analytic skills

Working Location Statement

This position has the option to work in one of our key hubs (San Ramon, CA, Tempe, AZ, Omaha, NE) or to work remotely as long as it is in within our 27 state working footprint which includes AZ, CA, CO, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, NY.

Annual Hiring Range:


Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.

Benefits : Visit https://www.bankofthewest.com/about-us/careers/benefits.html for benefits information.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.


Job: Product Development

Location: United States-California-San Ramon

Other Locations: United States-Nebraska-Omaha, United States-California-City of Industry, United States-Arizona-Tempe

Requisition ID: 064558