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ADP is hiring a MasterTax Associate Client Service & Product Support Specialist .  

• _ _ Are you ready _ _ to join a _ _ company offering _ _ career advancement _ _ opportunities throughout your career journey? _ _

• Do you want to join a company with _ _ award-winning _ _ training _ _ and _ _ world-class service guidelines _ _ to help you achieve success, _ _ growth, and continued learning? _ _

• Are you looking for an inclusive environment with a culture of collaboration and belonging?

• Do you like tax software (who doesn’t)?

• Are you flexible to work from home and the office?

If so, this may be an opportunity for you. Read on and decide for yourself. 

In this role, you will serve as the Associate Client Support Consultant for MasterTax, ADP’s best-in-class tax management software.

You will provide on-the-spot technical support for our MasterTax tax solution and help clients with product hardware, software, and operating system issues via phone/remote access or email. You'll also support product upgrades, maintenance, and diagnostics.

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? _  _ Apply now!  

To learn more about Client Services at ADP , * * watch here:  https://adp.careers/Client_Services_Videos  

  WHAT YOU'LL DO: * * Responsibilities  

What you can expect on a typical day:

Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more – providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.

Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.

TO SUCCEED IN THIS ROLE: _  _Required Qualifications   

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.

• You can work overtime hours during peak seasons.

   A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 

• Experience noted above, OR 

• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. 

• BONUS POINTS FOR THESE: Preferred Qualifications

• Payroll and/or Tax industry experience

• Familiarity with complex software applications and systems.

• 3+ years of Customer Service experience

• You can work overtime hours during peak seasons.

• Team driven.

• Accountable

• Analytical

• Trouble Shooting

• Thinking outside the box

• Basic technical skills YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:  

• Be yourself  in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. 

• Belong * * by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. 

• Grow your career * * in an agile, fast-paced environment with plenty of opportunities to progress. 

• Continuously learn through ongoing training, development, and mentorship opportunities. 

• Be your healthiest.  Best-in-class benefits start on Day 1 because healthy associates are happy ones. 

• Focus on your mental health and well-being. * * We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. 

• Join a company committed to giving back * * and generating a lasting, positive impact * * upon the communities in which we work and live.  

• Get paid to pay it forward.  Company-paid time off for volunteering for causes you care about. 

What are you waiting for? Apply now!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.