Experience Inc. Jobs

Job Title: CSR

Job Description

Drivers and carriers submit a request through a phone app to request a callback due to an assortment of disruptions from the time of picking up a load. The disruptions can be anything after the driver or carrier accepts a load. Each team member takes a Work Item Management (WIM) number from a queue, similar to a ticketing system. The goal for each WIM is a total of 6 minutes from when they accept it to when they enter the closing details. The drivers or carriers use a phone application to request that the C2C team member calls them – they are able to look at what has been entered for the WIM by the carrier, driver, and any other teams. On average, half the calls are with drivers and the other half are with carriers. There is no script for the C2C team, so after training, the team member is able to establish their own flow. There are 12 systems that they use to execute their job. There are only a handful of calls where the drivers or carriers are upset each day, normally 2-5 calls a shift. Examples of issues include no load for a driver to pick up, driver being delayed by traffic, driver delayed at a facility, insufficient time from pickup to drop off, invisible pickup number, invisible trailer number, and facility too busy to take another truck.

Hard Skills

• Call center background Or High Call Volume

• Problem solving

• Tech savvy

Job Type

This is a Contract-to-Hire position with a duration of 4 Month(s).

Work Site

This is a hybrid position requiring some days on-site in Tempe, Arizona and some days remote.

Work Environment

Hybrid - 3 days in office, 2 days WFH

9:30am - 6:00pm

HC: Friday - Tuesday

10 HC: Saturday - Wednesday

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.