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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

Do you want to have aRed&YellowSummer Experience? Do you want to join The Most International Company in the World?We are looking for a Ambitious, Confident and Enthusiastic Intern to join our DHL Customer Service team in Tempe this Summer!

You will play a critical role in improving customer service resolution processes, reducing reliance on chatbots, and organizing critical Customer Service databases. Your expertise will contribute to enhancing customer satisfaction and optimizing operational efficiency within the customer service department.

How YOU will make an impact:

• Analyze Customer Service Resolution Processes in Chatbot: Conduct in-depth analysis of existing customer service resolution processes, identify pain points, and propose improvements to enhance efficiency and effectiveness.

• Improve Database Organization: Assess the current structure and organization of the incentive and key accounts database in customer service. Implement strategies to streamline the database, ensuring accurate and up-to-date information.

• Collaborate with Stakeholders: Work closely with cross-functional teams, including customer service managers, IT professionals, and data analysts, to gather requirements and implement solutions that align with business objectives.

• Data Analysis and Reporting: Collect and analyze data related to chatbot resolution and usage. Generate insightful reports and present findings to key stakeholders, providing actionable recommendations.

• Continuous Improvement: Proactively identify areas for improvement in customer service operations and provide innovative solutions to drive positive change.

We are looking for an energetic and enthusiast team player:

• Pursuing a Bachelor's Degree (Business Administration, Computer Science or a related field)

• Rising Senior with a graduation date in 2024 or Spring 2025

• Strong analytical skills with the ability to collect, analyze and interpret complex data

• Proficiency in data analysis tools and techniques, such as Excel, or data visualization tools

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders

• Strong problem-solving and critical-thinking abilities to identify and address operational challenges

• Detail-oriented with a focus on accuracy and data integrity

• Excitement to learn!

Interns who prove themselves during the Summer have an opportunity to join DHL upon graduation!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.