Job Information
CARVER TOY AUTO LLC dba CARVER TOYOTA OF COLUMBUS Automotive Service Advisor in Taylorsville, Indiana
The Service Advisor initiates automotive services and repairs by addressing customer concerns; recommending needed services and maintenance; verifying warranty and service contract coverage; developing estimates; writing repair orders; selling ethically needed repairs and maintenance; and maintaining customer rapport and records. The Service Advisor position has a strong focus on sales and customer service. Demonstrate ability to work collaboratively in a team-focused environment to ensure the ongoing growth of the business.
Job Responsibilities:
- Address customer concerns by listening to description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Prepares repair orders (ROs) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Communication liaison between the customer and the technician
- Maintains customer rapport by explaining and prioritizing needed vehicle repairs and maintenance; managing customers expectations; obtaining customer's approval of estimates; obtaining and providing contact information (phone numbers, addresses, email addresses); answering questions and concerns; arranging towing and temporary transportation
- Maintains automotive records by recording problems and corrective actions planned
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Requirements:
- Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
- Previous automotive Service Advisor experience not required
- Require strong verbal and written communications skills
- Required to be able to produce high sales levels, while maintaining high levels of customer satisfaction
- Ability to understand and keep abreast of the federal, state, and local regulations that affect their operations
- Valid Drivers License and clean driving record
- Must consent to and pass a background screen
- Ability to multi-task and work in a fast-paced environment
- Customer focused
- Energetic
- Self-motivated
- Ability to work evenings until 6:00 PM
- Ability to work weekends as business needs dictate
- Maintain or obtain required Toyota Certifications
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to commute/relocate:
- Taylorsville, IN 47280: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)