Bristol County Savings Bank Teller - Float in Taunton, Massachusetts
OVERVIEW: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves. Supports, and adheres to, the Bank?s regulatory compliance objectives. 1. Provides efficient and courteous customer service. Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments; cashing checks; processing traveler?s checks and credit card advances; and redeeming U.S. Savings Bonds. 2. Receives and processes customer payments, e.g., mortgage installment, collateral loans. 3. Maintains updated knowledge of Bank\'s products and services. Identifies and actively follows up on customer sales opportunities and makes referrals to appropriate department in line with established targets. Provides referrals to appropriate business partners as needed. 4. Ensures the accuracy of transaction processing. Balances transactions and cash at the end of the day and participates in the branch settlement. Complies with various bank procedures as they pertain to BSA compliance and maintains various logs, records, and inventories, as prescribed by bank procedures. 5. Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations. 6. Performs all duties in accordance with prescribed regulatory compliance guidelines. 7. Provides service and cross sells all products to customer in teller capacity. May open accounts, process loan applications and loan payoffs, as required; enters required data into computer. Provides customers with information and advice within scope of authority. OTHER ACCOUNTABILITIES / RESPONSIBILITIES: 8. Performs related and unrelated duties as may be needed. REQUIREMENTS FOR TELLER POSITION: High School diploma or equivalent. At least six months of teller or similar level of customer contact experience. Must be able to perform basic math procedures and have good customer service, communication, problem solving, and organizational skills. Good knowledge of the Bank?s products and services. Must be able to use various types of office equipment, including computer terminal. Able to work extended or weekend hours. SUPERVISORY SCOPE: Teller: None INDEPENDENT ACTION: Teller: Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.