Job Information
RTX Corporation Anlyst, Customer Svc in Tanauan City, Philippines
Date Posted:
2024-06-23
Country:
Philippines
Location:
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
Position Role Type:
Unspecified
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Serves customers by providing product and service information and resolving product and service concerns.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Provide required reports to both internal and externa customers.
Maintained and ensured accuracy of internal reports and records (repair orders, quotations and invoices).
Keep records of customer interactions, process customer accounts and file documents.
Take the extra mile to engage customers.
Follow communication procedures, guidelines and policies
Handled and responded to customer inquiries in all forms (email, phone, in person, fax) daily.
Served as point of communication for ground services personnel and assisted in completion of internal and external customer request.
Coordinated shipments to the customers through verifying information
Ability to multi-task, prioritize, and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Built and maintained rapport with customers to become a trusted advisor and partner in supplier decisions.
Update JDE /ODM fields for smooth order processing.
Inform other departments of order requirements and probably order risk
Coordinate with internal & external customers Philippine MRO requirements.
Contribute to team effort by accomplishing related results as needed
Follow instructions & guidelines set my management.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets (KPI).
Perform other duties as required by departmental procedures
Bachelor’s degree in Business Administration, Business Management, or a related field
3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role
Excellent written and oral communication skills
Knowledge of customer service practices and guidelines
Displaying a morally right and professional behavior
Having strong etiquettes when communicating with clients as well as the team
Good time management and organizational skills
Ability to handle stressful situations
A team player and having the ability to work collaboratively
Working hours is Night Shift
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
RTX Corporation
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